Epicor Launches Agentic AI Stack to Automate ERP Workflows — Epicor Software Corporation

Event summary

Epicor introduced a structured approach to designing, building, and deploying AI agents within its ERP systems, including Epicor Lux, Prism Agent Foundry, and new Prism agents.
The Prism Knowledge Agent processes over 70,000 requests per month, supporting users in Kinetic, Prophet 21, and Propello applications.
Epicor's AI capabilities enable ~85% faster shipment tracking, collapsing multi-system lookups into a single-click experience.
The company outlined its vision for predictive, network-level insights across the supply chain using opt-in, anonymized data.

The big picture

Epicor's new AI stack marks a strategic shift from traditional ERP systems to outcome-driven platforms, aligning with broader industry trends toward automation and intelligent decision-making. The company's focus on responsible AI deployment and deep industry knowledge positions it to capitalize on the growing demand for AI-driven supply-chain solutions. With over 30 additional agents in development, Epicor is poised to expand its lead in the make, move, and sell economy.

What we're watching

Adoption Pace: The pace at which customers and partners will build and deploy custom vertical-specific agents using the Prism Agent Foundry.
Execution Risk: Whether Epicor can sustain the integration of AI agents across complex supply-chain workflows while maintaining enterprise-grade governance and security.
Market Differentiation: How Epicor's headless ERP capabilities will position it against competitors in the AI-driven enterprise software space.

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