EPAM Tops UK&I IT Services Satisfaction Rankings on AI and Delivery Strength
Event summary
- EPAM ranked #1 in general satisfaction, AI-enabled service enhancement, application services, and service delivery quality in Whitelane Research's 2026 UK&I IT Sourcing Study.
- The study surveyed nearly 400 senior IT decision-makers across 37 service providers, with EPAM achieving an 85% client satisfaction score.
- EPAM highlighted for strongest AI implementation track record among UK&I IT service providers.
- Report indicates shift toward practical AI outcomes like productivity gains and business process automation.
The big picture
EPAM's top rankings reflect a strategic alignment with UK&I enterprises' shift toward measurable AI outcomes and service quality over traditional staff augmentation. The recognition positions EPAM as a key player in Europe's evolving IT services landscape, where access to emerging technologies and scalable solutions are becoming critical differentiators.
What we're watching
- AI Execution
- How EPAM will sustain its AI implementation leadership as practical outcomes become the primary client metric.
- Market Expansion
- Whether EPAM can translate UK&I success into broader European market share gains.
- Competitive Response
- The pace at which competitors adapt to the growing demand for outcome-focused AI services.