EPAM Unveils Production-Ready AI for ServiceNow at Knowledge 2026
Event summary
- EPAM showcased AI-powered ServiceNow development capabilities at Knowledge 2026, May 5–7, 2026, in Las Vegas.
- The solution, built on Anthropic's Claude Code, is already in production, accelerating instance configuration and feature delivery.
- EPAM claims up to 35% improvement in development efficiency and 50% in support with its AI capabilities.
- Demonstrations included implementation analysis, issue remediation, new feature development, and upgrade support.
The big picture
EPAM's move underscores the accelerating shift toward AI-native enterprise platforms, positioning the company as a leader in AI-driven ServiceNow development. The demonstration at Knowledge 2026 highlights a strategic push to reduce delivery friction and lower operating costs for clients, aligning with broader industry trends toward automation and efficiency in enterprise software. The claimed efficiency gains could set a new benchmark for AI-powered development in the ServiceNow ecosystem.
What we're watching
- Adoption Pace
- How quickly enterprises will transition from AI experimentation to production-ready implementations.
- Competitive Response
- Whether competitors will match EPAM's AI-native ServiceNow capabilities and at what speed.
- Client Demand
- The extent to which AI-powered development will drive new client contracts and revenue growth for EPAM.
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