eGain Corporation

eGain Corporation is a publicly traded software company headquartered in Sunnyvale, California, United States, founded in 1997. The company's core business revolves around developing customer service and support applications, with a mission to "Power digital-first customer journeys with personalized, AI-infused experiences.".

eGain offers a comprehensive suite of AI-powered knowledge management and customer experience automation solutions. Key products include the AI Agent, AI Knowledge Hub, Conversation Hub, and Analytics Hub, alongside offerings like Composer, AI Knowledge Connectors, and the specialized AI Knowledge Suite for Retail Banking. The company primarily delivers its solutions via a Software-as-a-Service (SaaS) model and provides professional services such as consulting, implementation, training, and managed services. eGain serves a diverse range of market segments, including enterprises, Global 2000 companies, financial institutions, retail, government agencies, healthcare, and telecommunications.

Ashutosh Roy, co-founder, has served as Chairman and CEO since 1997. eGain has recently been recognized as a finalist in two categories at the National AI Awards 2026: Best AI Platform and Infrastructure, and AI in Marketing and Customer Experience. In March 2026, the company launched its AI Knowledge Suite for Retail Banking and appointed Steve Pappas as Head of Innovation. eGain is positioned as a leading provider in AI-powered knowledge management and customer experience automation, having been named an Emerging Leader in the Gartner Emerging Market Quadrant for Generative AI Applications in November 2025.