Restaurant365 Taps Definitive Healthcare Exec as CCO Amid Rising Industry Cost Pressures
Event summary
- Restaurant365 appoints Kate Hastings as Chief Customer Officer on June 23, 2026.
- Hastings previously served as CCO at Definitive Healthcare and held roles at LinkedIn, Gartner, McKinsey & Company.
- 80% of operators expect food costs to continue rising through the remainder of 2026, per Restaurant365's mid-year survey.
- Hastings will lead customer success, support, onboarding, implementation, and professional services.
The big picture
Restaurant365's appointment of Kate Hastings as CCO underscores a strategic focus on customer success amid escalating operational challenges for restaurant operators. With food costs and labor pressures mounting, the move highlights the importance of turning data insights into actionable outcomes. The company's investment in post-sale support aligns with broader industry trends toward technology-driven profitability solutions.
What we're watching
- Customer Retention
- How Hastings' leadership will impact customer retention and adoption rates amid rising industry costs.
- AI Integration
- The pace at which Restaurant365 integrates AI-driven innovations to enhance platform capabilities.
- Profitability Focus
- Whether the expanded investment in customer success will translate into measurable business outcomes for restaurant operators.