Deloitte Survey Reveals AI Readiness Gap as Enterprises Chase Agentic Transformation — Deloitte Touche Tohmatsu Limited

Event summary

74% of surveyed leaders expect nearly half their business processes will be redesigned around AI agents within four years.
Only 5% of organizations say their business processes are highly prepared for AI agents, with just 15% having scaled multi-agent adoption.
43% of leaders anticipate significant workforce disruption from agentic AI in the next 12-18 months, yet half aren't investing adequately in transformation.
61% expect most AI agents to operate autonomously with human oversight, while 75% believe human-AI collaboration creates more value than automation alone.

The big picture

Deloitte's survey highlights a critical disconnect between ambitious AI adoption expectations and current preparedness levels. While enterprises anticipate significant productivity gains from autonomous agents working alongside humans, most lack the process redesign, workforce readiness, and unified data infrastructure needed to realize these benefits. The findings underscore that agentic AI represents more than a technological upgrade—it demands fundamental business model reinvention.

What we're watching

Process Redesign: Whether enterprises can shift from layering AI agents onto existing processes to full-scale redesign within the next two years.
Workforce Adaptation: The pace at which organizations will invest in reskilling and restructuring workforces to accommodate agentic AI.
Operating Model Evolution: How quickly companies develop clear visions for agent-powered operating models amid current challenges with data unification, governance, and integration costs.