Frontline Operations Under Strain: Dayforce Research Reveals Rising Costs and Workforce Risks
Event summary
- Dayforce's research, based on a global survey of 5,600 managers, executives, and frontline workers, reveals frontline operations are near a breaking point due to manual workarounds and last-minute adjustments.
- 65% of executives and managers report shift-level disruptions have at least a moderate impact on financial or operational performance.
- 89% of frontline workers and managers say shift-level issues negatively affect their well-being, with 71% considering leaving their jobs as a result.
- Only 42% of frontline workers believe leaders understand their challenges, down from 62% in 2024.
The big picture
Dayforce's research highlights a critical challenge in managing frontline work amidst constant change, pointing to a broader industry trend of increasing operational disruption and workforce strain. The findings underscore the need for real-time, adaptable workforce management systems to address rising costs, compliance risks, and employee well-being. This trend is particularly relevant for industries with high frontline workforce dependencies, such as retail, healthcare, and hospitality.
What we're watching
- Adaptability Gap
- How Dayforce's concept of 'frontline adaptability' will influence workforce management strategies and whether organizations can close the gap between planned and actual shift-level operations.
- Workforce Strain
- The pace at which rising workforce strain impacts employee retention and operational efficiency across industries.
- Compliance Risk
- Whether increased reliance on manual workarounds will lead to higher compliance risks and how organizations can mitigate these risks with real-time visibility.
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