Customers Bank Secures Spot on Forbes’ Best Banks List for Eighth Straight Year
Event summary
- Customers Bank, a $24B subsidiary of Customers Bancorp (NYSE: CUBI), named to Forbes’ ‘America’s Best Banks’ list for 2026, marking its eighth consecutive year on the list.
- Forbes’ evaluation is based on financial metrics including profitability, credit quality, and stock performance.
- Customers Bank highlights its single point of contact approach and high Net Promoter Score (81) compared to the industry average (41).
- The bank ranks #45 among the 100 largest publicly traded banks in the 2026 Forbes Best Banks list.
The big picture
Customers Bank’s repeated inclusion in Forbes’ Best Banks list underscores its consistent financial strength and customer-centric approach. In an industry where midsize banks face pressure from both larger institutions and fintech disruptors, the bank’s ability to sustain profitability and credit quality will be critical. Its focus on tailored product experiences and exceptional service positions it well in a competitive landscape, but maintaining this edge will require continuous innovation and adaptability.
What we're watching
- Sustainability of Performance
- Whether Customers Bank can maintain its streak of top rankings amid increasing competition in the midsize bank segment.
- Customer Retention
- How the bank’s high Net Promoter Score will translate into long-term customer loyalty and revenue growth.
- Regulatory Compliance
- The impact of evolving regulatory standards on the bank’s operational and financial strategies.
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