Customers Bank CEO Sam Sidhu Wins Executive of the Year for Customer Service Excellence
Event summary
- Sam Sidhu, CEO of Customers Bancorp and Customers Bank, named Executive of the Year by Business Intelligence Group in 2026.
- Customers Bank achieves a Net Promoter Score (NPS) of 81, significantly above the industry average of 41.
- Customers Bancorp manages over $24 billion in assets, ranking among the top 80 largest bank holding companies in the U.S.
- Customers Bank recognized as a Top 10 Performing Bank by American Banker for five consecutive years (2021-2025), including the #1 spot in 2024 among midsize banks.
- Customers Bank ranked No. 45 out of the 100 largest publicly traded banks in the 2026 Forbes Best Banks list.
The big picture
Customers Bank's recognition underscores the growing emphasis on customer service excellence in the financial sector. As digital transformation and regulatory scrutiny reshape banking, institutions with strong customer-centric models are likely to outperform peers. The bank's consistent top rankings and high NPS suggest a robust operational framework, but maintaining this edge will require continuous innovation and adaptability.
What we're watching
- Sustainability of NPS
- Whether Customers Bank can maintain its industry-leading NPS of 81 amid increasing competition and regulatory pressures.
- Strategic Differentiation
- How the bank's client-first operating model and Single Point of Contact approach will continue to set it apart in the crowded banking sector.
- Market Positioning
- The pace at which Customers Bancorp can leverage its $24 billion asset base to expand its market share and diversify its service offerings.
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