ControlUp Claims Customers’ Choice in Gartner DEX Management Ranking
Event summary
- ControlUp achieved the highest overall rating (4.8/5 stars) in Gartner’s 2025 Peer Insights Voice of the Customer for Digital Employee Experience Management Tools, based on 119 reviews as of September 30, 2025.
- 94% of ControlUp’s customers indicated a willingness to recommend the ControlUp ONE platform.
- The Customers’ Choice recognition requires vendors to exceed market average scores for Overall Experience and User Interest/Adoption.
- Reviews highlight ControlUp’s strengths in ease of deployment, real-time monitoring, and actionable analytics, particularly within VDI environments.
The big picture
The recognition underscores the growing importance of Digital Employee Experience Management (DEX) as organizations grapple with hybrid work models and the need to optimize employee productivity. Gartner’s assessment validates ControlUp’s strategy of unifying DEX and IT operations, but the company must now demonstrate its ability to scale its platform and maintain its competitive edge in a crowded market.
What we're watching
- Market Validation
- The high Willingness to Recommend score suggests strong customer loyalty, but sustained growth will depend on ControlUp’s ability to retain and expand within its existing customer base.
- Competitive Landscape
- While ControlUp currently holds the top spot, the DEX management market is evolving rapidly; competitors will likely respond with enhanced offerings to challenge ControlUp’s position.
- Integration Risk
- ControlUp’s focus on Autonomous Endpoint Management (AEM) necessitates seamless integration with diverse IT environments; any integration challenges could hinder adoption and customer satisfaction.
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