ControlUp Retains Leader Status in Gartner DEX Magic Quadrant for Third Year
Event summary
- ControlUp named a Leader in the 2026 Gartner Magic Quadrant for Digital Employee Experience (DEX) Management Tools for the third consecutive year.
- ControlUp ONE platform holds a 4.7 out of 5-star rating based on over 330 reviews on Gartner Peer Insights as of May 2026.
- Gartner predicts 70% of enterprises will deploy agentic AI in IT infrastructure operations by 2029, up from less than 5% in 2025.
- ControlUp expands platform with automated actions, endpoint coverage, orchestration, and unified communications monitoring.
The big picture
ControlUp's third consecutive Leader status in Gartner's DEX Magic Quadrant underscores the accelerating shift toward AI-driven IT operations. The company's focus on autonomous endpoint management aligns with Gartner's prediction of rapid agentic AI adoption, positioning ControlUp to capitalize on the growing demand for proactive, self-healing digital workspaces. The expansion of its platform capabilities signals an industry-wide move toward consolidating fragmented IT tools into unified, intelligent systems.
What we're watching
- Market Adoption
- The pace at which enterprises adopt agentic AI for IT infrastructure operations will determine ControlUp's growth trajectory.
- Competitive Positioning
- Whether ControlUp can sustain its leadership position as the DEX market evolves toward autonomous endpoint management.
- Product Expansion
- How ControlUp's expansion into unified communications monitoring will impact its market share and customer retention.
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