Conduent Study Highlights HR's Balancing Act Between AI and Human Connection
Event summary
- Conduent's 2026 study surveyed 765 employees and 254 HR professionals across three markets.
- 81% of employees still prefer human interactions for sensitive or complex issues, despite 38% of HR leaders planning to use AI for administrative efficiency.
- 79% of employees say their interactions with HR directly influence their loyalty to their employer, up from 73% in 2023.
- Conduent's Life@Work Connect platform integrates HR, health, retirement, and wellness data into personalized employee journeys.
The big picture
Conduent's study underscores the ongoing tension in HR between automating processes and maintaining human connection, a challenge amplified by the rise of AI. As companies increasingly adopt digital transformation strategies, the ability to harmonize technology with employee needs will be critical. Conduent's focus on integrating AI with human support reflects a broader industry shift towards human-centered HR solutions.
What we're watching
- AI Adoption
- How Conduent will balance AI-driven efficiency with the demand for human connection in HR.
- Employee Loyalty
- Whether the emphasis on human connection will translate into measurable improvements in employee retention and engagement.
- Technology Integration
- The pace at which Conduent can integrate advanced AI capabilities like Conni into its clients' HR systems.
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