Centene’s Absolute Total Care Tops Press Ganey Member Experience Rankings
Event summary
- Absolute Total Care, a Centene subsidiary, won the 2025 Press Ganey Human Experience Pinnacle of Excellence Award for ranking in the top 5% of U.S. health plans based on CAHPS ratings over two consecutive years.
- The award highlights Absolute Total Care’s multichannel communication strategy and expanded quality team to improve care coordination and preventive services access.
- Centene reaffirmed its commitment to member experience in 2026, focusing on staff availability, provider recognition, and data-driven care enhancements.
The big picture
Centene’s recognition underscores the growing emphasis on member experience as a competitive differentiator in Medicaid managed care. With Press Ganey partnering with 85% of U.S. health plans, this award signals Absolute Total Care’s operational excellence in a sector increasingly judged by patient satisfaction metrics. The strategic focus on preventive care and provider collaboration aligns with broader industry shifts toward value-based healthcare delivery.
What we're watching
- Sustainability of Rankings
- Whether Absolute Total Care can maintain top-tier CAHPS ratings amid rising Medicaid member complexity.
- Scaling Initiatives
- The pace at which Centene replicates this model across other subsidiaries to drive consistent experience improvements.
- Regulatory Alignment
- How state Medicaid program requirements may shape Absolute Total Care’s ability to expand its quality-focused approach.