Good Neighbor Pharmacy Tops JD Power Customer Satisfaction Rankings for 14th Time in 17 Years
Event summary
- Good Neighbor Pharmacy, a Cencora franchise for independent pharmacies, ranked #1 in JD Power’s 2026 U.S. Pharmacy Study across four of seven dimensions.
- This marks the 14th time in 17 years Good Neighbor Pharmacy has earned this recognition.
- The announcement coincided with Cencora’s 15th annual ThoughtSpot conference, attended by over 4,000 pharmacy owners and industry experts.
- Three independent pharmacies were awarded Champion Awards for advocacy, clinical care, and storytelling.
The big picture
Good Neighbor Pharmacy’s consistent top ranking underscores the growing importance of customer trust in retail healthcare. As independent pharmacies face challenges from larger chains and digital disruptors, Cencora’s franchise model appears to be a key differentiator. The company’s $300 billion annual revenue and Fortune 10 ranking highlight its scale, but sustaining this momentum will depend on continued innovation and community engagement.
What we're watching
- Sustainability of Leadership
- Whether Good Neighbor Pharmacy can maintain its customer satisfaction lead amid increasing competition in the retail pharmacy sector.
- Independent Pharmacy Resilience
- The pace at which independent pharmacies adapt to evolving healthcare trends and regulatory pressures.
- Event Impact
- How ThoughtSpot’s expanded programming and audience will influence the strategic direction of community care providers.
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