CBTS Hits 3,000 Clients as AI and Security Demand Fuels Expansion
Event summary
- CBTS surpassed 3,000 clients across North America in 2026.
- Forge AI practice scaled to meet rising demand for AI-ready infrastructure.
- Net Promoter Score of 82 places CBTS in the top 1% of B2B technology service providers globally.
- Expanded national footprint with offices in Cincinnati, Cleveland, Columbus, Detroit, Indianapolis, Louisville, Chicago, and New York.
The big picture
CBTS's growth reflects the broader trend of enterprises prioritizing AI and security infrastructure. The company's expansion into new markets and its high Net Promoter Score suggest strong client satisfaction, positioning it well in a competitive landscape. Strategic partnerships with major tech providers further solidify its role as a key player in technology services.
What we're watching
- AI Infrastructure Demand
- How sustained demand for AI-ready infrastructure will impact CBTS's growth trajectory.
- Client Retention
- Whether CBTS can maintain its median client tenure of 15+ years amid increasing competition.
- Execution Risk
- The pace at which CBTS can scale Forge AI capabilities to meet rising client expectations.
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