CBTS Lands Elite 150 Spot on CRN’s MSP 500 for Third Straight Year
Event summary
- CBTS named to CRN’s MSP 500 Elite 150 list for the third consecutive year in 2026.
- Achieved a Net Promoter Score of 82, 20 points above industry benchmarks.
- Processed over 600,000 client service events in 2025 while meeting SLAs.
- Recent honors include Cisco US Central Service Provider of the Year and Great Place to Work Certification.
The big picture
CBTS’s third consecutive placement in CRN’s Elite 150 underscores its deep technical expertise and operational maturity in the managed services sector. The recognition comes as enterprises increasingly rely on MSPs to manage complex, mission-critical environments, highlighting CBTS’s strategic focus on reliability, security, and business outcomes. The company’s ability to consistently meet SLAs and achieve high customer satisfaction scores positions it as a key player in an industry undergoing rapid digital transformation.
What we're watching
- Sustainability of Excellence
- Whether CBTS can maintain its high Net Promoter Score and operational discipline amid increasing competition.
- Market Differentiation
- How CBTS’s client-centric approach will affect its positioning against larger competitors like Cisco.
- Service Scalability
- The pace at which CBTS can scale its managed services portfolio to meet growing demand from mid-market and enterprise clients.
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