Corporate Clients Flee Banks for Non-Bank Fintechs as CIBs Struggle with Innovation — Capgemini SE

Event summary

85% of corporate clients plan to engage with non-bank financial institutions within the next year, per Capgemini's World Corporate and Investment Banking Report 2026.
Only 23% of CIB clients believe banks meet their needs for real-time responsiveness, personalization, and innovative solutions.
82% of CIB executives report that innovation programs are not delivering improved revenue via new products.
51% of CIB executives are exploring tokenized products to unlock new fee streams through digital custody and token issuance.

The big picture

Corporate and investment banks are facing intense competition from non-bank financial institutions as client expectations rise and technology initiatives fail to deliver anticipated benefits. The deceleration in CIB revenue growth, forecasted at a 5.4% CAGR over the next five years, highlights the structural challenges banks face in adapting to the new paradigm. Banks must rebuild their data and technology foundations while fostering a culture of innovation to remain competitive.

What we're watching

Governance Dynamics: How centralized AI oversight will affect the pace of automation in CIBs.
Execution Risk: Whether banks can successfully upskill employees or will rely on external hires for AI expertise.
Regulatory Headwinds: The impact of high compliance costs on CIBs' ability to invest in transformative technologies.