CoastConnect Bets on Calix AI Workforce to Accelerate Market Differentiation — Calix, Inc.

Event summary

CoastConnect, a southern Mississippi electric cooperative, has invested in Calix Agent Workforce™ Cloud to enhance service delivery across residential, business, and community markets.
The cooperative achieved 20% residential subscriber growth in 18 months by adopting Calix’s SmartHome™ and increased CommandIQ® mobile app engagement by 60% through automation.
CoastConnect has extended SmartTown® public Wi-Fi to 42 locations across 29 communities, securing experiences across all markets.
Over the past nine months, CoastConnect employees completed 70 AI Academy courses to prepare for AI adoption.

The big picture

CoastConnect’s strategic move to adopt Calix’s AI-native platform underscores the growing trend of utilities leveraging AI to enhance service delivery and market competitiveness. The cooperative’s proactive approach to AI readiness highlights the importance of organizational preparedness in driving measurable business outcomes. With over 1,200 customers using the Calix One platform, this investment positions CoastConnect to compete effectively in the evolving telecommunications and utilities landscape.

What we're watching

AI Integration: How CoastConnect’s early investment in AI readiness will impact the speed and efficiency of AI deployment across its operations.
Market Competition: Whether CoastConnect can sustain its growth momentum and market differentiation through AI-driven workflows.
Operational Efficiency: The pace at which CoastConnect can streamline installation processes and automate manual tasks to enhance overall operational efficiency.