RTC Networks Doubles Down on Calix AI Tools to Sustain Churn Reduction
Event summary
- RTC Networks is expanding its use of Calix’s AI-native platform and Agent Workforce Cloud to enhance operational efficiency.
- The cooperative has already reduced churn by 46% and increased ARPU by 22% using Calix’s tools over the past eight years.
- Calix One’s agentic workflows aim to accelerate employee onboarding, troubleshooting, and support capabilities.
- RTC Networks is deploying these AI-powered solutions as part of a five-year growth strategy.
The big picture
RTC Networks’ investment in Calix’s AI tools reflects a broader industry trend where telecommunications providers are leveraging artificial intelligence to enhance customer service, reduce churn, and drive revenue growth. The cooperative’s long-term partnership with Calix underscores the strategic importance of data-driven subscriber experience optimization in competitive markets.
What we're watching
- AI Integration Pace
- How quickly RTC Networks can scale AI-powered workflows across its operations to sustain efficiency gains.
- Churn Sustainability
- Whether the 46% churn reduction achieved through Calix’s tools can be maintained over the long term.
- Revenue Growth
- The impact of AI-driven operational improvements on RTC Networks’ ability to grow ARPU further.
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