Blue Cross and Blue Shield of Massachusetts, Inc.

Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston, Massachusetts. Its mission is to guide its members to exceptional, affordable, equitable, and seamless healthcare.

The company provides a comprehensive range of health insurance plans, including HMO, PPO, Medicare Advantage, and Medex plans, along with dental, vision, pharmacy, travel, and disability coverage. These products and services cater to individuals, families, and employer groups across Massachusetts, serving approximately 3 million members.

Led by President and CEO Sarah Iselin, Blue Cross Blue Shield of Massachusetts is recognized as the largest private health insurer in the state and consistently ranks among the nation's best health plans for member satisfaction and quality. The company is noted for its innovative Alternative Quality Contract (AQC) model, which ties financial incentives to clinical quality and patient outcomes. Recent initiatives include publishing its 2025 impact report, expanding cancer care support, and efforts to lower prescription drug costs. The organization is also committed to environmental sustainability, with goals for carbon neutrality and zero waste by 2030.