Bandwidth Secures ISO/IEC 42001 Certification for AI Management System
Event summary
- Bandwidth Inc. achieved ISO/IEC 42001 certification for its AI management system on August 20, 2026.
- The certification spans all products, processes, and operations worldwide.
- Bandwidth is the first global Communications Platform-as-a-Service (CPaaS) to offer a unique combination of composable APIs, AI capabilities, owner-operated network, and broad regulatory experience.
- The certification builds on Bandwidth's existing ISO/IEC 27001 certification for information security.
The big picture
Bandwidth's ISO/IEC 42001 certification underscores the growing importance of trusted AI infrastructure in enterprise communications. As AI integration in customer engagement tools becomes ubiquitous, the certification validates Bandwidth's role as a leader in secure, reliable, and compliant communications platforms. The move aligns with Gartner's forecast that 90% of enterprise software applications will include agentic AI by 2029, highlighting the strategic significance of Bandwidth's investment in AI management systems.
What we're watching
- AI Infrastructure Leadership
- How Bandwidth's comprehensive certification will position it against resellers and virtual providers in the AI-driven communications market.
- Enterprise Adoption
- The pace at which global enterprises will require AI-based enhanced security in their CPaaS toolsets, as forecasted by Gartner.
- Regulatory Compliance
- Whether Bandwidth can sustain its lead in regulatory experience and compliance as AI integration in communications continues to grow.
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