Associa's Ryan St. Marie Wins CAI New England Manager of the Year
Event summary
- Ryan St. Marie, general manager of One Charles Condominiums for The Dartmouth Group, named 2026 CAI New England Community Association Manager of the Year.
- St. Marie reduced overtime hours by 22% year-over-year and 48% over two years at One Charles Condominiums.
- Under his leadership, the community managed a $6.5 million budget with a $70,000 surplus.
- St. Marie implemented new reporting tools, late-fee policies, and reserve planning tracking systems.
The big picture
The award highlights Associa's focus on operational excellence in high-rise community management, a segment facing increasing demand for cost control and resident satisfaction. St. Marie's success at One Charles Condominiums underscores the value of cross-industry leadership experience in property management. Associa's ability to replicate these results will be critical as it competes in an increasingly consolidated market.
What we're watching
- Operational Efficiency
- How Associa will scale St. Marie's cost-reduction strategies across other high-rise communities.
- Financial Stewardship
- Whether Associa can replicate One Charles' budget surplus performance in other managed properties.
- Resident Engagement
- The pace at which Associa integrates resident feedback mechanisms into its broader management model.
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