AI Adoption Accelerates, but Errors and Data Risks Persist
Event summary
- 63% of global businesses have fully operationalized AI, up from 45% in 2025, per Gallagher's survey of 1,200 firms.
- 82% report positive impacts from AI, while 83% expect revenue growth from it.
- Top concerns include AI errors (57%), legal risks (56%), and data privacy violations (55%).
- 46% of firms have appointed an AI ethics officer to address ethical considerations.
- Organizations estimate an average 28-month ROI timeline for AI investments.
The big picture
Gallagher's survey underscores AI's rapid operational integration across industries, particularly in IT and client-facing functions. While confidence in risk management remains high, persistent challenges in data protection and AI reliability highlight the tension between innovation and governance. The 28-month ROI timeline suggests a measured approach to AI investment, contrasting with the accelerated adoption rates.
What we're watching
- Execution Risk
- Whether firms can bridge skills gaps and mitigate AI errors to realize projected revenue gains.
- Regulatory Headwinds
- How legal and reputational risks from AI misuse will shape compliance strategies.
- Human-AI Integration
- The pace at which companies balance automation with human oversight and governance.
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