Align Adds Customer Success Director to Scale Managed Services Amid Financial Sector Demand
Event summary
- Align appointed Skylar Moran as Director of Customer Success to lead its growing Managed Services practice.
- Moran brings over 10 years of experience in customer success, cybersecurity-focused service delivery, and scaling high-performing teams.
- Previously, Moran led a 30+ person Customer Experience organization at Adlumin during its $240M acquisition by N-able in 2024.
- Align's Managed Services practice is recognized for proactive support, deep security expertise, and white-glove client engagement.
The big picture
Align's appointment of Skylar Moran underscores the growing importance of customer success in the managed services sector, particularly as financial firms increasingly rely on outsourced IT solutions. The move comes amid a broader industry trend toward strategic partnerships that offer not just technical support but also deep security expertise and scalable infrastructure. With over 37 years in the industry, Align is positioning itself to capitalize on the evolving needs of alternative investment firms, which require precise and strategic technology foundations.
What we're watching
- Execution Risk
- How effectively Moran can integrate his customer success strategies into Align's existing operations and drive further growth.
- Market Demand
- The pace at which demand for managed services continues to accelerate within the financial sector, particularly among alternative investment firms.
- Strategic Alignment
- Whether Align can sustain its momentum in the Managed Services practice by maintaining high-touch client relationships and proactive support.
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