Retailers Prioritize Data Insights Over Cost Savings in Payments Orchestration
Event summary
- 47% of retail payments professionals rank richer payments performance data as the top benefit of payments orchestration, per ACI Worldwide's new research.
- 60% of retailers still measure payments optimization success primarily by processing cost.
- 25% of organizations have board-level visibility for payments optimization as a strategic priority.
- 61% plan to engage external expertise or managed optimization programs in the next 12 months.
- Only 30% of respondents believe their payments performance meets or exceeds market benchmarks.
The big picture
The research highlights a strategic disconnect between the value retailers place on payments data and their current measurement practices. While payments orchestration platforms offer advanced capabilities like transaction routing and retry logic, most organizations still focus on cost reduction rather than revenue enhancement. This gap presents an opportunity for payments technology providers to help retailers reframe their optimization strategies around data-driven insights and performance improvements.
What we're watching
- Data-Driven Strategy
- How retailers will shift from cost-centric to revenue-focused payments optimization metrics.
- Technology Adoption
- The pace at which AI and machine learning tools will be integrated into payments optimization strategies.
- Board-Level Prioritization
- Whether payments optimization will gain more strategic importance at the board level.