Cineplex and Achievers Win Brandon Hall Award for Employee Recognition Program
Event summary
- Cineplex and Achievers jointly won a Brandon Hall Group Excellence in Action Award for their 'Encore' recognition program.
- The program, powered by Achievers, drove a 97% manager activation rate and over 375,000 recognitions across Cineplex's workforce.
- Net promoter scores (NPS) improved year-over-year at 85% of Cineplex's location-based entertainment venues.
- Achievers also received a bronze award for its AI-powered Achievers Intelligence suite.
The big picture
The award highlights the growing emphasis on employee recognition as a strategic tool to enhance customer satisfaction in the entertainment sector. Cineplex's success with the 'Encore' program underscores the potential of technology-driven engagement initiatives to drive measurable business results. Achievers' multiple wins further solidify its position as a leader in the recognition and reward software space.
What we're watching
- Program Scalability
- Whether Cineplex can sustain the high adoption rates and NPS improvements across all its venues.
- Industry Benchmarking
- How other entertainment companies will respond to this recognition-driven approach to employee engagement.
- AI Integration
- The pace at which Achievers' AI-powered tools will be adopted by other clients to drive similar outcomes.
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