Zendesk’s AI-Powered Grants Fuel Nonprofit Innovation & Expanded Reach

San Francisco, CA – November 12, 2025 – Zendesk (NYSE: ZEN) today announced the recipients of its annual Tech for Good Impact Awards, providing critical financial grants and access to its AI-powered customer service platform to nine innovative nonprofit organizations. The program, now in its seventh year, isn’t just about charitable giving; it’s a strategic investment in amplifying the impact of organizations tackling some of the world’s most pressing challenges. This year’s cohort is particularly notable for its commitment to leveraging artificial intelligence to expand reach, personalize engagement, and drive measurable results.

This year’s recipients, ranging from disaster relief organizations to education initiatives and immigrant support services, will receive both financial support and complimentary access to Zendesk’s suite of tools, including its recently enhanced AI features. The company has pledged over $50 million in software and grants since the program’s inception, demonstrating a sustained commitment to the social good sector.

Beyond Checkbooks: A Strategic Approach to Philanthropy

Zendesk’s approach sets it apart from traditional corporate philanthropy. “We’re not just writing checks,” explained a company spokesperson. “We’re leveraging our core competencies – our technology and expertise in customer service – to empower nonprofits to operate more efficiently, connect with their communities more effectively, and ultimately, achieve greater impact.”

This year’s awards coincide with a broader trend of AI adoption within the nonprofit sector. A recent report from TechSoup indicates that 87% of nonprofits are either currently using or planning to implement AI solutions within the next year, citing increased efficiency and enhanced data analysis as key drivers. However, challenges remain, including a lack of technical expertise, budgetary constraints, and concerns around data privacy and ethical considerations.

AI as an Equalizer: Expanding Reach and Personalizing Engagement

For many of this year’s recipients, Zendesk’s AI tools represent a game-changer. California Academy of Sciences, for example, plans to use AI-powered chatbots to respond to public inquiries about their conservation efforts, freeing up staff to focus on research and education. Madhi Foundation, a non-profit focused on improving education in India, will utilize Zendesk’s AI Agents to provide multilingual helpdesks for students and teachers.

“The ability to provide support in multiple languages is crucial for reaching underserved communities,” noted a representative from Madhi Foundation. “Zendesk's AI tools allow us to break down language barriers and ensure that all students have access to the resources they need.”

Similarly, organizations like USA California Academy of Sciences, serving immigrant communities, will utilize AI-powered translation features to provide essential information and support in a variety of languages. This capability is particularly crucial given the increasing diversity of immigrant populations and the challenges they face accessing vital services.

Addressing the Challenges of AI Adoption

While the potential benefits of AI are significant, successful implementation requires careful planning and consideration. Many nonprofits face challenges related to data security, algorithmic bias, and a lack of technical expertise. Zendesk acknowledges these concerns and is committed to providing training and support to ensure that its AI tools are used responsibly and ethically.

“We’re committed to helping our partners navigate the complexities of AI,” said a Zendesk spokesperson. “That includes providing resources on data privacy, algorithmic bias, and ethical AI development.”

A Competitive Landscape of Tech-Driven Philanthropy

Zendesk isn't alone in recognizing the power of technology to drive social impact. Microsoft, Salesforce, and Google all have robust philanthropic programs that leverage their core competencies to support nonprofits. Microsoft Philanthropies, for example, provides cloud technology and grants to organizations working in areas like education, healthcare, and disaster response. Salesforce.org Philanthropy Cloud enables companies to connect with nonprofits and manage their philanthropic efforts more effectively.

“The competition is fierce, but it's ultimately a positive thing for the nonprofit sector,” said an analyst specializing in corporate social responsibility. “It’s driving innovation and forcing companies to think creatively about how they can best leverage their resources to address pressing social challenges.”

Looking Ahead: A Future Powered by AI and Collaboration

Zendesk’s commitment to the Tech for Good Impact Awards underscores the growing recognition that technology is an essential tool for addressing the world’s most pressing challenges. By providing nonprofits with access to AI-powered solutions and financial support, Zendesk is empowering them to scale their impact, reach new audiences, and drive meaningful change.

“We believe that technology has the power to transform the social good sector,” said a Zendesk spokesperson. “We’re committed to working with our partners to harness that power and create a more equitable and sustainable future.”

This year’s recipients include:

• California Academy of Sciences
• Madhi Foundation
• USA California Academy of Sciences
• International Rescue Committee
• She Code Africa
• Mobiklinic Foundation Uganda (Awarded in 2024)
• California Immigrant Support
• Global Disaster Relief

For more information about Zendesk’s Tech for Good Impact Awards, visit Zendesk’s website.