UH Bridges Wellness and Medicine with Fullscript EHR Integration

CLEVELAND, OH – May 12, 2026 – In a landmark move signaling a significant shift in mainstream healthcare, University Hospitals has integrated the Fullscript wellness platform directly into its Epic electronic health records (EHR) system. The integration, which went live this week, allows UH physicians to recommend, track, and manage patient use of vitamins and supplements within the same digital environment used for prescription medications, marking a new chapter in providing holistic, data-driven patient care.

This development makes University Hospitals the first healthcare system to deeply embed supplement recommendations within Epic’s core Medications Management workflow. The initiative aims to address a long-standing gap in patient care: the widespread, yet often unmonitored, use of dietary supplements.

“Patients are already choosing supplements,” said Dr. Paul R. Hinchey, Chief Operating Officer at University Hospitals, in a statement. “Our collaboration with Fullscript, integrated directly into Epic, gives care teams clearer insight and a consistent, evidence-informed workflow — supporting safer decisions, more coordinated care, and a more convenient patient experience.”

Closing a Critical Patient Safety Gap

According to the U.S. Food and Drug Administration, nearly three-quarters of patients incorporate supplements into their wellness routines. Historically, this has created a significant blind spot for clinicians. Patients often fail to report their supplement use, and even when they do, the information is typically recorded in unstructured notes within the EHR, making it difficult to track or check for potentially dangerous interactions with prescription drugs.

The new integration transforms this dynamic. By treating supplements with a level of seriousness akin to pharmaceuticals, UH providers can now formally document recommendations and view a patient’s complete regimen—both prescribed and supplemented—in one unified record. This enhanced visibility is crucial for preventing adverse events and ensuring that all components of a patient's health plan work in harmony.

Dr. Kristi Artz, Vice President of UH Connor Whole Health, emphasized the safety imperative behind the project. “The goal of this integration, guided by experts on the Connor Whole Health team, is to improve visibility to what patients are taking and support better-informed recommendations for UH providers and patients, respectively,” she stated. This structured approach helps mitigate risks associated with an often-unregulated market, giving providers a trusted channel for both recommendations and patient adherence.

Quality Control in a Crowded Market

A key challenge in integrating supplements into formal medical practice is the vast and varied quality of products available to consumers. Fullscript addresses this by acting as a curated, professional-grade dispensary. The platform maintains direct relationships with its brand partners and implements a stringent vetting process to ensure product quality and safety.

Every brand on Fullscript must provide annual third-party Current Good Manufacturing Practices (cGMP) certification, a standard enforced by the FDA for pharmaceuticals. Furthermore, Fullscript’s clinical team conducts its own vetting, requiring suppliers to disclose details on FDA inspections and testing for contaminants like heavy metals and pesticides. As an additional layer of quality assurance, the company operates an enhanced testing program, pulling products from its own warehouses for independent lab analysis to verify that potency and purity meet label claims.

This rigorous quality control provides a level of confidence that clinicians and patients cannot get from off-the-shelf retailers or major online marketplaces, where counterfeit or low-quality products can be a concern. For patients, the integration means they can order clinician-recommended products from a trusted source and have them delivered directly to their homes, simplifying access and improving the likelihood of adherence.

Streamlining Care and Empowering Providers

Beyond safety, the integration is designed to enhance the efficiency and scope of clinical practice. For providers across specialties who already view nutrition as a core part of comprehensive care, the new tool formalizes and simplifies their work.

“Providers across a wide range of specialties incorporate nutrition and supplements as part of comprehensive, patient-centered care,” noted Dr. Jacob Wolf, a naturopathic doctor and medical director of acupuncture for UH Connor Whole Health. “Fullscript makes it easier for patients to access products recommended by their provider while giving us a comprehensive view of supplement use.”

The platform includes clinical decision support tools, evidence-based protocols, and automated checks for potential nutrient deficiencies and drug-supplement interactions. This empowers providers to make recommendations grounded in data, saving time and reducing the burden of manual research.

The business model underpinning the partnership reflects a modern approach to health technology. Fullscript's platform is free for both providers and patients. Revenue is generated from the sale of products, with providers having the option to pass savings on to patients or earn a margin on sales. This B2B2C model creates a strategic alliance where University Hospitals enhances its service offerings and patient value, while Fullscript expands its reach into a major, integrated health system.

Dr. Jeff Gladd, Chief Medical Officer at Fullscript, commented on the shared mission. “University Hospitals is committed to delivering the best outcomes, service, and value with the highest quality through a continuous quest for excellence. Fullscript is excited to partner on that mission by being embedded in the provider’s workflow to deliver the highest quality of clinically relevant products to their patients.” This partnership not only reshapes the patient experience at UH but also sets a powerful precedent for how other health systems may approach the growing demand for integrative and personalized medicine in the digital age.