TransAct Taps New CFO to Steer SaaS and Recurring Revenue Growth

HAMDEN, Conn. – May 08, 2026 – TransAct Technologies (Nasdaq: TACT) has announced a significant transition in its financial leadership, appointing Robert Campbell as its next Chief Financial Officer in a move that underscores the company's deep commitment to its strategic pivot towards a software-as-a-service (SaaS) business model. The appointment, effective June 30, 2026, coincides with the retirement of Steven A. DeMartino, a nearly 30-year veteran who has guided the company's finances since its 1996 IPO.

The leadership shuffle comes at a critical juncture for the provider of integrated hardware and cloud solutions. As TransAct intensifies its focus on expanding its BOHA! cloud platform for the foodservice industry, Campbell’s promotion from company Controller is being positioned as a strategic step to ensure financial leadership is tightly aligned with this technological and commercial evolution.

A Strategic Appointment for a New Era

Robert Campbell, who has served as TransAct's Controller since June 2022, will step into the roles of Chief Financial Officer, Secretary, and Treasurer. He has also immediately assumed the position of Principal Accounting Officer, succeeding the retiring William J. DeFrances in a planned succession. With over 25 years of financial leadership experience in global manufacturing organizations, Campbell's background appears tailor-made for TransAct's current objectives.

During his tenure as Controller, Campbell was reportedly instrumental in strengthening financial operations and supporting the company's transition toward a recurring revenue model. This experience is paramount as the company seeks to build a more predictable, higher-margin revenue stream. Prior to TransAct, he held senior finance roles at Lydall, Inc., managing global treasury operations and SEC reporting, providing him with a deep understanding of the financial mechanics of publicly traded companies undergoing transformation.

“As we continue to expand ARR and build a more predictable, higher-margin revenue stream, strong financial leadership will be critical to enable our strategy,” said John Dillon, Chief Executive Officer of TransAct Technologies. “Bob’s promotion comes at an important time, as we continue to scale our BOHA! cloud-based SaaS platform and strengthen our recurring revenue model.” Dillon added that Campbell's “deep knowledge of our business and financial operations positions him well to support our next phase of growth.”

Campbell himself acknowledged the significance of the timing. “I am honored to step into the role of Chief Financial Officer at this pivotal time for TransAct,” he stated. “We have a strong financial foundation and a compelling opportunity to continue scaling our BOHA! cloud-based SaaS platform.”

End of a Three-Decade Legacy

The transition marks the end of an era with the departure of Steven A. DeMartino, who has been a central figure at TransAct for the entirety of its public life. Having joined in 1996, DeMartino has held the titles of President, CFO, Secretary, and Treasurer, overseeing the company's financial strategy through multiple phases of growth and technological change. His departure, along with that of Principal Accounting Officer William J. DeFrances, represents a major renewal of the company's financial stewardship.

CEO John Dillon praised DeMartino's tenure, stating, “On behalf of the Board and the entire TransAct team, I want to thank Steve for his leadership and lasting contributions over the past three decades. His stewardship has been instrumental in building and sustaining a strong financial foundation.”

In his own statement, DeMartino reflected on his career. “It has been an honor to guide and serve TransAct during the entirety of its public company life since its IPO in 1996," he said. "I am proud of what we have accomplished to date and, as a stockholder, am supportive of the Company’s strategic direction.”

To ensure a seamless transition, both DeMartino and DeFrances will remain with the company in advisory roles through the end of the year and later in the year, respectively. This move is likely intended to reassure investors of operational continuity during a period of significant change. As part of the shuffle, CEO John Dillon will also assume the title of President, consolidating his leadership as the company embarks on this new chapter.

Navigating a Financial Transformation

Campbell inherits the financial reins of a company in the midst of a complex but promising transformation. TransAct's recent financial results paint a picture of this shift. While full-year 2024 net sales saw a decrease, the underlying performance of its Foodservice Technology (FST) segment tells a different story. FST recurring revenue, a key metric for its SaaS strategy, grew to $12.2 million in 2025, a 14% increase year-over-year. The company's installed base of its BOHA! terminals is now approaching 19,000 units, signaling growing market adoption.

This growth in high-margin recurring revenue is crucial as the company navigates fluctuations in its more traditional Casino and Gaming hardware segment, which has seen sales normalize after a period of high demand. Campbell's primary challenge will be to manage the company's finances to support the growth of the SaaS business while maintaining stability in its legacy operations. He steps in with the company on solid footing, ending 2025 with over $20 million in cash and a low debt-to-equity ratio, a foundation DeMartino helped build.

The Road Ahead in Foodservice and Gaming Tech

TransAct's strategic focus is well-aligned with broader industry trends. The foodservice industry is rapidly digitizing, with restaurants adopting cloud-based platforms for everything from food safety automation to inventory management—core features of the BOHA! platform. The global restaurant technology market is projected to more than triple by 2032, and TransAct is positioning itself to capture a significant piece of that expansion.

In the casino and gaming market, while the company has faced some headwinds, its EPIC ticket-in/ticket-out (TITO) printing solutions remain a standard. The company has noted a recovery in demand for its printers, and Campbell's financial oversight will be key to capitalizing on this recovery while managing resources for the higher-growth foodservice division.

The leadership team has set ambitious goals, targeting net sales of $55–57 million for 2026 and a return to positive adjusted EBITDA. Achieving these targets will be the first major test for the new financial leadership. With a clear strategic direction and a seasoned financial expert in the CFO chair, TransAct is signaling to the market that it is fully committed to executing its transformation and building long-term stockholder value in the competitive tech landscape.