Tigé Boats' 21-Year Reign in Customer Satisfaction Sets Industry Bar

ABILENE, TX – February 12, 2026 – For the 21st consecutive year, Tigé Boats has secured the National Marine Manufacturers Association (NMMA) Customer Satisfaction Index (CSI) Award, an achievement that solidifies its place as the most decorated inboard boat manufacturer in the award's history. The 2025 honor, based entirely on feedback from new boat owners, underscores a long-term strategy that has cultivated remarkable brand loyalty in a highly competitive market.

The recognition extends across the company's portfolio, as its sister brand, ATX Surf Boats, also earned a 2025 CSI Award, signaling that the company's customer-centric philosophy is a core, replicable component of its business model. This dual success arrives as Tigé celebrates its 35th anniversary, marking a milestone not just of longevity, but of sustained excellence.

"Twenty-one years of the highest level of customer satisfaction doesn't happen by accident," said Charlie Pigeon, CEO and Founder of Tigé Boats, in a statement. "It's the result of building reliable, high-performing surf boats, partnering with exceptional dealers, and standing behind every boat we sell. Our owners hold us to a high standard, and this award reflects our commitment to meeting it year after year."

A Dynasty Built on Data

The NMMA CSI Award is not a subjective prize judged by a panel; it is one of the industry's most rigorous, data-driven benchmarks for owner experience. Established in 2001, the program requires participating manufacturers to achieve and maintain an independently measured customer satisfaction score of 90 percent or higher over an annual period. The scores are derived directly from surveys sent to customers who purchased a new boat between January 1 and December 31 of the preceding year.

Administered by a third party to ensure impartiality, the surveys delve into every facet of the ownership journey, from the initial sales process and boat delivery to product reliability, dealer support, and warranty service. For a manufacturer to consistently clear this high bar for over two decades is a testament to a deeply embedded culture of quality and service. While several other respected brands, such as Moomba Boats with its impressive 18-year streak, are also perennial winners, Tigé's 21-year run in the inboard category remains the industry's high-water mark.

"We track every piece of customer feedback," Pigeon added. "While we're proud of this recognition, we know satisfaction is earned every day, not just measured once a year."

The Blueprint: Product, Partnership, and Protection

Tigé's formula for success appears to rest on three pillars: innovative product, a robust dealer network, and one of the most confident warranty programs on the water. The company has built a reputation for pioneering features that enhance the watersports experience, particularly in the booming surf and wake segment. Technologies like the ConvexV hull and the TAPS 3T surf system are frequently praised by owners for their ability to create clean, powerful, and easily adjustable waves.

This commitment to product excellence was recently validated when Boating Magazine named the Tigé Ultré ZX its 2025 'Boat of the Year' in the watersports category, citing its advanced design and performance. However, independent owner forums suggest that even the best boat can be let down by poor post-sale support. This is where Tigé's dealer network becomes critical. The CSI award's focus on dealer experience and service responsiveness indicates that the company's dealerships are successfully executing the brand's customer-first mission.

Backing this up is a powerful warranty package. The "Tigé 5" limited warranty covers the boat from bow to stern for five years or 555 hours. More significantly, the company offers a Lifetime Hull Replacement Warranty for the original owner. This promise—to replace the entire boat in the event of a structural hull failure—is a profound statement of manufacturing confidence that provides immense peace of mind to customers making a significant investment.

The Owner's Verdict

Beyond the corporate accolades and warranty documents, the ultimate judges are the owners themselves. Online boating communities and forums paint a picture that largely aligns with the CSI results. Owners consistently celebrate the performance and versatility of their boats, highlighting the intuitive "GO System" that simplifies the complex process of setting up the boat for wakesurfing, wakeboarding, or other activities. Luxurious touches like diamond-stitched interiors and premium Audison sound systems are also frequently mentioned as key differentiators.

While the overall sentiment is overwhelmingly positive, real-world feedback also provides a more nuanced view. Some owners have noted challenges with specific components or have experienced service delays dependent on dealer responsiveness and parts availability. These instances, however, appear to be exceptions within a larger trend of satisfaction. The fact that Tigé has maintained a 90%+ satisfaction score for 21 years suggests a highly effective system for managing these issues and ensuring the majority of owners have a positive experience.

The introduction of the ATX Surf Boats brand in 2019 was a strategic move to bring this successful formula to a wider audience. By offering a boat with the same core engineering and surf-first design philosophy at a more accessible price point, Tigé Inc. expanded its market footprint. The brand's rapid ascent to CSI Award-winning status demonstrates that the foundational principles of quality and customer care are scalable and effective across different market segments, reinforcing the strength of the parent company's operational DNA.