Tech Veteran Michael Nark Takes Helm at Extra Duty Solutions to Scale Public Safety Platform

SHELTON, Conn. – May 27, 2026 – Extra Duty Solutions (EDS), the company that pioneered the full-service administration of law enforcement extra duty programs, has announced a significant leadership transition aimed at accelerating its next phase of growth. Michael Nark, a veteran technology executive with deep experience in the public safety sector, will take over as Chief Executive Officer. The company's visionary founder, Rich Milliman, will transition to the role of Chairman of the Board, ensuring his founding vision continues to guide the company's strategic direction.

A New Leader for the Next Chapter

The appointment of Michael Nark signals a strategic move to infuse EDS with seasoned leadership adept at scaling technology-enabled service and SaaS companies. Nark brings over three decades of experience, having led multiple high-growth technology firms. His most recent role as President and CEO of Utility, Inc., a digital evidence and mobile resource management company, provides him with firsthand knowledge of the high-stakes operational environment of law enforcement. At Utility, Inc., he oversaw the expansion of its BodyWorn and RocketIoT platforms, serving hundreds of first responder agencies. This background makes him uniquely suited to understand the mission-critical needs of the agencies EDS serves.

"I'm excited to join Extra Duty Solutions," said Nark in a statement. "Rich has built something rare — a company that created its own market, earned deep trust from the agencies it serves, and assembled a world-class team to keep pushing forward. The mission here is meaningful: helping law enforcement agencies reduce administrative burden so they can focus on what matters most." He added, "I look forward to deepening our impact, expanding our reach, and continuing to deliver the reliability and innovation our agency partners count on every day." Nark's track record suggests a focus on leveraging technology to enhance service delivery and expand market presence, a direction poised to build upon the strong foundation already established at EDS.

Solving the Unseen Burden of Police Admin

Extra Duty Solutions addresses a problem that has long plagued law enforcement agencies: the immense administrative weight of managing extra duty programs. These programs, where officers provide security or traffic control for third-party vendors like construction companies or event venues, are a vital source of supplemental income for officers and a valuable service to the community. However, managing them internally involves a complex and time-consuming process of scheduling, invoicing, collections, and payment distribution. This administrative burden often diverts valuable personnel and resources away from core policing duties.

EDS's innovative solution, introduced in 2015, was to create a full-service administration model at no cost to the public safety agency. The company handles every aspect of the program, from taking requests from vendors to scheduling officers, handling all billing, and ensuring officers are paid directly and on time. The financial engine of this model is a small administrative fee paid by the third-party vendors who hire the officers. Crucially, EDS assumes 100% of the collection risk. If a vendor pays late or defaults, the company absorbs the loss, guaranteeing that the agency and its officers are never left with unpaid invoices. This model has proven highly attractive, allowing agencies to offload a significant administrative function, eliminate financial risk, and free up sworn officers and civilian staff to focus on their primary responsibilities.

The Founder Who Built a Market

Before Extra Duty Solutions, a comprehensive, outsourced solution for extra duty administration simply didn't exist. Agencies were left to manage the process with spreadsheets, phone calls, and manual paperwork, leading to inefficiencies, potential for favoritism, and significant financial risk. In 2015, Rich Milliman identified this unmet need and founded EDS, effectively creating a new market category. His vision was to professionalize the management of extra duty work, providing a transparent, efficient, and financially secure system for agencies, officers, and vendors alike.

Under Milliman's leadership as CEO, the company grew from a novel idea into the nation's largest provider, now serving over 350 law enforcement agencies in more than 30 states. "Building Extra Duty Solutions has been the most meaningful work of my career," Milliman stated. "We created this market because we saw a real problem that agencies, officers, and their communities were living with every day." In his new role as Chairman of the Board, Milliman will continue to provide strategic oversight, ensuring his institutional knowledge and founding principles remain integral to the company's future. "Michael is the right leader — he shares our deep commitment to serving law enforcement, and his experience and vision make him uniquely positioned to build on our foundation and lead EDS through its next phase of growth," Milliman added. This transition represents a classic founder-led evolution, moving from market creation to strategic scaling under new executive leadership.

Navigating a Shifting Public Safety Landscape

The leadership change at EDS comes at a critical time for law enforcement. Agencies across the country are facing a confluence of challenges, including a severe recruitment and retention crisis, tightening budgets, and increasing public demands for transparency and accountability. In this environment, any tool or service that can improve efficiency and allow agencies to do more with less is invaluable. By automating and professionalizing a non-core administrative function, EDS directly addresses these pressures.

The broader public safety sector is also in the midst of a technological revolution, with agencies increasingly adopting data analytics, cloud-based systems, AI, and mobile technology to enhance operations. Nark's appointment is a clear indicator that EDS intends to be at the forefront of this trend within its niche. His background in digital evidence management and mobile IoT devices for first responders aligns perfectly with the industry's trajectory. Future advancements could see EDS further enhance its scheduling platform with AI for optimized assignments, provide deeper data analytics to help agencies manage resources, and integrate more seamlessly with other public safety software systems. As law enforcement continues to modernize, the ability to offload complex administrative tasks to a specialized, tech-forward partner becomes not just a convenience, but a strategic imperative.

The combination of Milliman's continued strategic guidance as Chairman and Nark's operational and technological expertise as CEO positions Extra Duty Solutions to not only expand its reach but also to deepen its value proposition for the hundreds of agencies that rely on its services.