SWBC Taps INTX to Overhaul Legacy Systems for Modern Insurance Era

AUSTIN, Texas – March 25, 2026 – In a significant move reflecting a broader industry-wide push for modernization, diversified financial services company SWBC has selected INTX Insurance Software to replace its legacy Policy Administration System (PAS). The new partnership will see SWBC adopt the INTX platform to support its excess flood insurance program and Managing General Agent (MGA) operations, marking a decisive step away from fragmented, aging infrastructure.

The transition to a unified operational architecture is designed to drive significant improvements in efficiency, data governance, and long-term scalability. This initiative is not merely a technology upgrade but a strategic overhaul aimed at strengthening the operational foundation of SWBC's complex insurance portfolio.

The Industry-Wide Shift from Legacy Infrastructure

The insurance sector is at a critical inflection point, grappling with the limitations of legacy systems that are often decades old. These monolithic platforms, once the bedrock of the industry, are now widely seen as impediments to growth and innovation. Characterized by data silos, manual workflows, and an inability to integrate with modern digital tools, they struggle to meet the demands of today's fast-paced, customer-centric market.

Industry analysts note that insurers are increasingly prioritizing agility and quicker time-to-value, fueling a surge in technology spending focused on data, AI, and automation. The goal has shifted from simple modernization to achieving a state of operational intelligence and efficiency that can provide a true competitive edge. This trend is particularly pronounced in the Property & Casualty (P&C) space, where complex product lines and dynamic risk environments demand flexible and responsive core systems.

Rob Lewis, CEO of INTX Insurance Software, highlighted this challenge in the announcement. “Many insurance organizations are realizing that legacy policy administration systems were never designed to support the complexity of modern program business,” he stated. Modern, API-first platforms are built to dismantle the operational fragmentation inherent in older systems, providing a single, configurable control layer for managing the entire insurance lifecycle.

A Strategic Play for Unified Operations

For SWBC, a San Antonio-based firm with diverse interests in insurance, mortgage, and wealth management, the decision to adopt the INTX platform is a calculated strategic move. The company manages specialized insurance programs through its MGA structure, including critical excess flood coverage, which requires a high degree of operational precision and regulatory adherence.

The limitations of its previous infrastructure were a key driver for the change. “Moving away from legacy infrastructure was an important step in strengthening the operational foundation of our insurance programs,” said Adam Payton, Senior Vice President of Risk Management Products at SWBC. He emphasized the need for a system that could provide enhanced visibility and control.

By consolidating its insurance operations onto a single technology foundation, SWBC aims to streamline program management, eliminate data silos, and strengthen governance across its entire insurance portfolio. The INTX platform promises a unified view of policy, claims, and financial data, enabling real-time management rather than retrospective analysis. “INTX provides the structure, visibility, and scalability we need to support evolving program requirements while maintaining strong governance across our MGA operations,” Payton added.

Fueling Growth for Specialized Program Business

This technology overhaul is especially impactful for SWBC's MGA operations. MGAs, which underwrite specialized risks on behalf of insurance carriers, are a rapidly growing segment of the industry. Their success hinges on speed, expertise, and efficiency—qualities that are often stifled by outdated technology.

Modern insurance operating systems are designed to address the unique needs of MGAs and other program administrators. They offer the flexibility to quickly configure and launch complex insurance products, automate underwriting and claims processes, and provide real-time data analytics. This allows MGAs to identify market trends, refine pricing, and deliver superior service to both retail agents and capacity providers.

An API-first architecture, a core feature of the INTX platform, is crucial in this ecosystem. It allows for seamless and continuous data exchange between the MGA, its carrier partners, and other third-party services. This level of integration improves transparency, reduces administrative friction, and ensures all stakeholders are working from a single source of truth, ultimately strengthening the strategic partnerships that are vital to the MGA business model.

Securing the Future of Insurance Data

Underpinning this entire transformation is the non-negotiable requirement for robust data security and regulatory compliance. Insurance organizations are custodians of vast amounts of sensitive personal and financial information, making them prime targets for cyber threats. Furthermore, they operate within a complex web of regulations, including the NAIC Insurance Data Security Model Law, which mandates stringent information security programs.

The press release noted that SWBC conducted a “rigorous review” of the INTX platform, ensuring it “meets the safeguards needed to manage and protect sensitive data.” This due diligence highlights the critical importance of security in any core system replacement. A unified platform inherently enhances governance by creating a single, auditable record for all transactions and data points, which is essential for demonstrating compliance.

By moving to a modern, centralized system, SWBC can better enforce access controls, monitor for threats, and maintain the data integrity required for accurate risk assessment and financial reporting. This move is not just about future-proofing its technology but also about reinforcing the foundation of trust with its clients and regulatory bodies in an increasingly data-driven world.