Slovakia's 5G Future Gets an AI Upgrade in Key CETIN-RADCOM Deal

TEL AVIV, Israel – August 11, 2026 – In a move that underscores the growing reliance on artificial intelligence to manage critical infrastructure, Slovakian wholesale telecom provider CETIN Networks has selected RADCOM to deploy an AI-driven assurance solution across its entire mobile network. The multi-year contract marks a significant modernization effort, replacing a legacy system and laying the digital foundation for CETIN's nationwide transition to 5G Standalone (5G SA) and a cloud-native core network.

This partnership is more than a simple software upgrade; it represents a fundamental shift in how national telecommunications networks are monitored and maintained. CETIN, which provides the underlying infrastructure for Slovakia's leading mobile operators, is moving from a reactive, fragmented monitoring approach to a unified, predictive model powered by AI. The decision highlights a crucial reality of the 5G era: the complexity of next-generation networks has outstripped the capacity of traditional tools, making intelligent, automated assurance an absolute necessity for ensuring service quality and national connectivity.

The End of Siloed Monitoring

For a wholesale operator like CETIN, network performance is the entire business. The company is bound by stringent service-level agreements (SLAs) with its clients—the country's major service providers—who in turn promise reliability to millions of end-users. Any degradation in service quality has a cascading effect. As CETIN's Chief Technology Officer, Peter Poliak, noted, the company is directly accountable for the experience of its partners' customers.

"As the operator of the network that Slovakia's leading service providers rely on, we are held to the SLAs and service quality expectations of those providers and their customers," said Poliak. The challenge was that legacy assurance systems often operate in silos, providing a fragmented view of the network. One system might monitor the Radio Access Network (RAN), another the core, and a third the voice services. Correlating an issue across these domains to find the root cause was often a slow, manual process.

This complexity explodes with the introduction of 5G Standalone and a cloud-native architecture. Unlike previous network generations, 5G SA disaggregates network functions into cloud-based microservices. While this provides immense flexibility and scalability, it creates a dynamic, constantly shifting environment that is nearly impossible to monitor effectively with siloed, static tools. CETIN's move to replace its legacy provider was a direct response to this challenge, seeking a unified platform that could see across the entire network—from the cell tower to the cloud-native core—in real time.

A New Brain for the Network

RADCOM's solution, built on its cloud-native ACE platform, acts as a centralized intelligence layer for CETIN's network. It uses passive probes to capture and correlate network signaling data without impacting performance. This raw data is then fed into AI and machine learning engines that provide a level of insight previously unattainable.

The system's primary function is proactive anomaly detection. The AI establishes a baseline for normal network behavior and can identify subtle degradations before they escalate into service-affecting outages. For CETIN's operations teams, this means shifting from firefighting to preventative maintenance, resolving issues before customers even notice them.

Furthermore, the platform provides what is known in the industry as "per-subscriber" visibility. This allows engineers to drill down from a high-level key performance indicator (KPI)—for instance, a slight increase in dropped calls in a specific region—directly to the individual user sessions affected. This capability dramatically accelerates complaint resolution and troubleshooting. The system provides comprehensive quality assurance for all voice technologies, including Voice over LTE (VoLTE), Voice over Wi-Fi (VoWiFi), and the next-generation Voice over New Radio (VoNR) that is critical for 5G SA.

"Wholesale operators like CETIN sit at the heart of a country's connectivity, and the quality they deliver depends on seeing the whole network as their customers experience it," said Benny Eppstein, RADCOM's CEO. "Our cloud-native assurance solution gives CETIN end-to-end, per-subscriber visibility across 4G and 5G, voice, and the RAN on a single platform, along with the intelligence to act on it in real time."

Reshaping the Slovakian Mobile Experience

The ultimate beneficiary of this technological upgrade is the Slovakian consumer. By ensuring the stability and performance of its wholesale network, CETIN empowers operators like O2, Orange, and Slovak Telekom to compete more effectively on service quality. In a market where recent reports from firms like Opensignal and Ookla show a tight race for network supremacy, a robust underlying infrastructure is a key differentiator.

This AI-driven assurance is the safety net that will allow CETIN and its partners to confidently roll out advanced 5G services. True 5G SA enables capabilities like ultra-low latency for industrial automation and real-time applications, massive IoT deployments, and enhanced mobile broadband with guaranteed quality. Without a system that can assure the performance of these new, demanding services, the full promise of 5G remains unrealized. With RADCOM's platform in place, Slovakian operators can accelerate their 5G roadmaps, bringing next-generation connectivity to businesses and consumers faster and more reliably.

A Strategic Foothold in a European Telecom Giant

Beyond the immediate technical benefits, this deal represents a major strategic victory for RADCOM. It significantly expands the company's footprint in the competitive European market and, crucially, provides an entry point into the wider e& PPF Telecom Group. Formed in late 2024, this group serves over 12 million customers across Slovakia, Hungary, Bulgaria, and Serbia. A successful deployment for CETIN in Slovakia could pave the way for RADCOM to become a key technology partner across the entire group as it pursues regional modernization and technology leadership.

This win validates RADCOM's heavy investment in AI and its cloud-native platform, positioning the company as a leader in the high-growth market for 5G assurance. As telecom operators globally grapple with the cost and complexity of the 5G transition, the ability to offer a solution that not only ensures quality but also improves operational efficiency by automating analysis and reducing resolution times is a powerful competitive advantage. For CETIN, the investment is a strategic imperative to secure its role as the backbone of Slovakia's digital future; for RADCOM, it is a critical step in its own global growth story.