RJ Young Expands Xerox Pact, Reshaping Southeast Office Tech Landscape

NASHVILLE, Tenn. – April 27, 2026 – Office technology provider RJ Young has significantly expanded its strategic partnership with Xerox, a move set to reshape the service and support landscape for businesses across three states. The Nashville-based company will now provide technical services for all Xerox clients and sales support for small and medium-sized businesses (SMBs) throughout Tennessee, Mississippi, and West Virginia.

This deepened alliance marks a pivotal moment for both companies, reflecting a broader industry trend where global technology giants are leveraging strong regional partners to deliver localized, high-touch customer service. For thousands of businesses in the region, the change promises access to a more integrated and responsive support system for their workplace technology needs.

A Regional Powerhouse Steps Up

The expansion solidifies RJ Young's position as a dominant force in the Southeastern U.S. technology services market. Founded in 1955, the company has evolved far beyond its origins as an office machine dealer. Through an aggressive growth strategy that includes 11 acquisitions in recent years, RJ Young has seen its annual revenue climb to a reported $168 million, transforming into a comprehensive provider of "Modern Office" solutions. This approach encompasses everything from managed IT and print services to digital communications and business process outsourcing.

With nearly 30 locations and a team of over 650 employees, RJ Young has the infrastructure to back its expanded responsibilities. The firm's growth has been driven by a vision to be a single-source provider for all workplace technology. This new agreement with Xerox allows it to extend that model to a vast new set of clients.

"We’re excited to deepen our relationship with Xerox and extend our service capabilities to support more businesses across these key markets,” said AJ Baggott, President at RJ Young, in a statement accompanying the announcement. “Our team is committed to delivering exceptional client experiences, and this expansion allows us to bring our world-class service to even more Xerox clients.”

For SMBs in the designated states, this means their sales and technical support will now be handled by a single, locally-focused entity known for its customer-centric approach. RJ Young's reported Net Promoter Score (NPS) of 93—a figure well above the technology industry average—underscores its commitment to service quality, a key factor likely driving Xerox's decision.

Xerox's Evolving Channel Strategy

For Xerox, this move is a calculated part of a larger "reinvention strategy." As the office equipment market matures and shifts from hardware-centric sales to service-based models, major manufacturers are re-evaluating how they engage with customers. By entrusting service delivery and SMB sales to a proven partner like RJ Young, Xerox can streamline its operations and focus resources on core innovation and its enterprise-level business.

This strategy of empowering channel partners allows the global giant to maintain a strong market presence while improving the end-user experience. Local partners can offer more agile and personalized support than a large, centralized corporation often can. The managed print and document services (MPDS) market has seen slowing growth, pushing vendors to find new value propositions. Partnering with service-oriented firms like RJ Young provides that differentiation, particularly in the competitive SMB sector.

"RJ Young has consistently demonstrated a strong commitment to service excellence and client satisfaction," noted Karl Boissonneault, President of North America Channels at Xerox. "We are confident that this expanded partnership will deliver increased value and support to our clients across the region."

This collaborative model is becoming the new standard in the industry, allowing original equipment manufacturers (OEMs) to leverage the local expertise and established trust of regional dealers, effectively turning them into extensions of their own brand.

Beyond the Copier: The Future is Managed Services

The significance of the RJ Young-Xerox deal extends beyond simple sales and repair. It highlights the fundamental industry shift away from transactional hardware sales toward comprehensive, subscription-based managed services. Businesses today are not just buying a multifunction printer; they are investing in workflow efficiency, document security, and predictable operational costs.

Under the expanded agreement, Xerox SMB clients will gain access to RJ Young's full suite of offerings. This includes proactive device maintenance to prevent downtime, managed print solutions to control costs, and advanced workflow automation technologies designed to improve productivity. By integrating these services, businesses can optimize how information moves through their organization, freeing up internal IT resources to focus on more strategic initiatives.

This service-led approach is central to RJ Young's "Modern Office" philosophy, which aims to help organizations of all sizes navigate their digital transformation. The promise of a seamless transition, with no disruption to existing services, is a cornerstone of the announcement, backed by the company's significant investment in its local service teams and support infrastructure. The goal is to provide an enhanced experience from day one, leveraging a U.S.-based customer service team to ensure rapid and knowledgeable support.

A Partnership Built on Proven Success

This major expansion did not materialize overnight. It is the latest evolution in a growing relationship between the two companies. The partnership was formalized in early 2025 when RJ Young first became an authorized dealer for Xerox's lineup of copiers and multifunction devices across its service footprint. The success of that initial phase, which paired Xerox’s renowned technology with RJ Young’s award-winning service model, paved the way for this deeper integration.

By building on that established foundation, both companies aim to ensure a smooth and beneficial transition for all affected clients. The agreement leverages the strengths of each organization: Xerox's globally recognized technology and innovation combined with RJ Young's regional market penetration and reputation for outstanding local support. As businesses continue to adapt to hybrid work environments and increasing digital demands, this type of strategic alliance provides a powerful model for delivering the sophisticated, reliable, and efficient workplace technology solutions they require to thrive.