ReSource Pro Solidifies Global Ambition with New Philippines Delivery Hub

NEW YORK, NY – March 27, 2026 – ReSource Pro, a strategic operations partner focused exclusively on the insurance industry, has officially opened its new delivery center in the Philippines, a move that signals both a major milestone in its global expansion and a significant validation of the country as a premier hub for specialized financial services. The inauguration formalizes a rapidly growing presence for the company, which has already expanded its local workforce to over 650 employees with firm plans to approach 1,000 by the end of the year.

The expansion is a direct response to escalating demand from U.S. insurance organizations seeking scalable, expert support for increasingly complex operations. With this new office—its 19th globally—ReSource Pro is making a substantial bet on the Filipino talent market to help power the back-office and operational engines of the American insurance sector. The move is indicative of a wider industry trend where outsourcing is evolving from simple task-based work to sophisticated, knowledge-driven partnerships.

A Strategic Play for Global Dominance

For ReSource Pro, the Philippines expansion is a calculated piece of a larger global strategy. The company, which boasts over 13,000 employees worldwide, has carved out a unique niche by dedicating itself entirely to the insurance industry. This singular focus has paid dividends, evidenced by a client retention rate that has remained above 96% for over a decade and a client roster of more than 2,000 carriers, brokers, and MGAs.

This sustained performance has earned the firm consistent acclaim. It is the only company in the insurance sector to be named to the Inc. 5000 list of fastest-growing private companies 16 times, placing it in the top 0.02% of repeat honorees. Industry analysts have also taken note, with ISG naming ReSource Pro a Leader in its 2024 Provider Lens™ report for Property and Casualty (P&C) Insurance BPO Services.

“Our clients rely on us to deliver highly specialized operational expertise at scale,” said Dan Epstein Tagger, CEO of ReSource Pro, in a statement. “The Philippines has proven to be an exceptional market for recruiting talented professionals who meet our high-quality standards for precision, operational intelligence, and trust. As ReSource Pro’s 19th global office, this expansion underscores ReSource Pro’s strategic investment in scaling its global delivery capabilities and supporting its growing workforce.”

The company’s strategy hinges on its ability to integrate deeply into its clients' workflows, handling complex processes that allow U.S.-based teams to focus on core growth activities like underwriting and client relationships. This expansion provides the necessary human capital infrastructure to continue delivering on that promise at an even larger scale.

The Philippine Advantage: Beyond Traditional BPO

The choice of the Philippines is far from arbitrary. While the nation has long been a leader in the Business Process Outsourcing (BPO) industry, its reputation was primarily built on voice-based customer service. Today, the landscape is shifting dramatically. The country is now a recognized center for higher-value, knowledge-based services, particularly in the financial and insurance sectors.

Several factors contribute to this evolution. The Philippines boasts a large, highly educated, and English-proficient workforce. Crucially, the country is known for a strong service culture rooted in empathy and meticulous attention to detail—qualities that are paramount in the risk-sensitive insurance industry. This cultural aptitude, combined with technical capability, creates a powerful value proposition.

Government support, through agencies like the Philippine Economic Zone Authority (PEZA), further enhances the country's appeal by offering incentives and a stable regulatory framework for foreign investors. The new ReSource Pro center will support a wide array of critical functions, including complex underwriting support, policy servicing, claims processing, and compliance management across P&C and employee benefits sectors.

Reshaping Insurance Operations from Afar

The growth of firms like ReSource Pro highlights a fundamental transformation in how the insurance industry operates. Faced with a persistent talent shortage in specialized roles, mounting operational costs, and the challenge of modernizing legacy technology, U.S. insurers are increasingly turning to strategic partners to maintain a competitive edge.

These partners provide more than just labor arbitrage; they offer process excellence and deep domain expertise. ReSource Pro emphasizes its rigorous hiring and training programs, which are designed to cultivate true insurance professionals, not just process workers. This focus on expertise is critical for handling complex workflows in areas like workers’ compensation, directors and officers (D&O) liability, and surplus lines compliance.

“Our focus has always been building true insurance expertise within our teams,” noted Manj Sohal, senior vice president of service delivery at ReSource Pro. “The Philippines offers a strong talent market with professionals who bring both technical capability and a commitment to excellence. As we continue to grow here, our priority remains developing the knowledge and operational rigor required to support our clients’ increasingly complex needs.”

By outsourcing these functions, insurance organizations can achieve significant efficiency gains—often between 20-40%—while freeing up their most experienced domestic employees to focus on revenue-generating activities and strategic initiatives. This new operational model allows for greater agility and scalability, enabling companies to adapt more quickly to market changes.

Local Impact and a Global Future

The establishment of this major delivery center brings substantial economic benefits to the Philippines. The creation of nearly 1,000 skilled, well-paying jobs contributes directly to local economies and supports the development of a professional middle class. Furthermore, the intensive training provided by ReSource Pro represents a significant investment in upskilling the local workforce, enhancing the country's human capital and solidifying its reputation as a hub for specialized knowledge.

This symbiotic relationship—where a global company meets its strategic needs while contributing to the economic development of its host country—is the blueprint for the future of global business services. As ReSource Pro continues to integrate its new Philippine teams into its global delivery network, the collaborative space will serve as a hub for training, knowledge transfer, and innovation, ultimately enhancing support for its thousands of clients worldwide. The success of this expansion will likely serve as a further catalyst for investment in the region, cementing the Philippines' role as an indispensable partner in the global insurance ecosystem.