Prevost Expands Service Network to Bolster North American Leadership

GOODLETTSVILLE, TN – April 08, 2026 – Prevost, a leading North American motorcoach manufacturer and member of the Volvo Group, today announced a significant, multi-state expansion of its service network designed to enhance customer support and solidify its market-leading position. The initiative is headlined by a major upgrade to its Goodlettsville service center near Nashville, alongside strategic facility relocations and additions in Illinois, Nevada, and North Carolina.

This series of investments underscores the company's commitment to maximizing vehicle uptime for its customers, a critical factor in the competitive tour, charter, and entertainer coach industries.

Boosting Capacity at a Critical Hub

The centerpiece of the expansion is the newly upgraded Goodlettsville, Tennessee, facility. Strategically located in a key corridor for the entertainer coach industry, the service center has undergone a substantial transformation to increase both its capacity and efficiency. The project included the construction of a new collision center and the addition of six new service bays, bringing the total from 13 to 19. This near-50% increase in service capacity is complemented by 32 new parking spaces to accommodate the growing volume of coaches.

According to Branch Manager Mike Miguel, who has been with the company for 18 years and oversaw the project, the expansion was driven by a clear objective. "This expansion was about meeting the expectations of our customers while upholding the standards of a premium brand," Miguel stated. The new service bays are now fully operational, promising faster turnaround times for both routine maintenance and complex repairs. This enhancement is particularly vital for fleet operators, for whom every day a coach is out of service represents lost revenue. The addition of a dedicated, on-site collision center further streamlines the repair process, offering a one-stop solution for operators and ensuring repairs meet original equipment manufacturer (OEM) standards.

To mark the occasion, the company hosted an event featuring a performance by the award-winning Nashville-based band, The Isaacs, celebrating the investment in the local community and its vital role in the national transportation landscape.

A National Strategy for Customer Uptime

The Goodlettsville project is a key component of a much broader growth strategy for 2026. Prevost is executing a series of calculated moves across the country to align its service footprint with evolving customer demand patterns. This national initiative is built on the principle of bringing support closer to the customer to maximize coach availability.

"As part of our customer-focused approach, we're strategically aligning our service centers and mobile service vans with demand patterns to help maximize uptime for our customers' coaches," explained Kevin Dawson, vice president of commercial operations.

This strategy includes several key developments. In June, the company will relocate its Chicago-area facility from Franklin Park, Illinois, to a new location in Elk Grove, Illinois, positioning it for improved access and modern capabilities. Furthermore, Prevost is enhancing its agile support network by adding a new mobile service unit in Las Vegas, Nevada, a major hub for tourism and entertainment. This brings the total mobile fleet to over 55 units, providing on-site diagnostics and repairs across the continent.

Looking ahead, the company has also announced plans for a groundbreaking in spring 2026 for a brand-new facility in Randleman, North Carolina, with an anticipated opening in early 2027. This portfolio of expansions builds upon what is already considered the largest dedicated service network in the North American coach industry, which includes 13 company-owned service centers and is further supported by over 160 certified service providers within the vast Volvo Trucks dealer network.

Responding to a Thriving Motorcoach Market

Prevost's aggressive investment in its service infrastructure is a direct response to powerful trends within the North American motorcoach and RV industry. Market forecasts project significant growth, with one report anticipating the market to expand by over USD 5.4 billion by 2028, driven by a rising consumer appetite for road travel, outdoor adventures, and flexible vacationing. This growth is fueling demand not only for new vehicles but also for the sophisticated, reliable support needed to keep them running.

As a market leader, holding the No. 1 overall market share in North America, Prevost is positioning itself to meet this rising demand. The company's flagship H3-45 model was recently recognized as the best-selling 45-foot motorcoach in North America, a success attributed to a customer-centric redesign focused on fuel efficiency and reduced maintenance costs. The expansion of the service network is the other side of that coin, ensuring that the promise of reliability made at the point of sale is backed by a robust, accessible, and efficient after-sales support system. In an industry where operational continuity is everything, the value of a comprehensive, OEM-backed service network cannot be overstated.

The Volvo Connection: Driving Innovation and Sustainability

As a member of the Volvo Group, one of the world's foremost manufacturers of commercial vehicles and power solutions, Prevost's strategy is deeply integrated with its parent company's global vision. Volvo's core focus on increasing customer uptime and productivity is the driving force behind the service network expansion. This investment reflects a philosophy that a vehicle's value is determined not just by its initial quality, but by its entire operational lifecycle.

This commitment extends to innovation and sustainability. The latest Prevost H3-45 model, for example, delivers up to 12% greater fuel economy while its Volvo D13 engine runs cleaner than current EPA standards. Looking to the future, the company has confirmed plans to introduce a fully electric motorcoach to the North American market in 2026, leveraging battery technology from the Volvo Group. This forward-thinking approach, rooted in a century of manufacturing history and backed by Volvo's immense R&D capabilities, demonstrates a dual commitment to meeting the immediate needs of customers while paving the way for a more sustainable future in transportation. The ongoing investments ensure that as vehicle technology evolves, the service network will be equipped with the expertise and infrastructure to support it.

The expansion projects in Tennessee, Illinois, Nevada, and North Carolina also represent a significant infusion of capital into local economies. The construction of new facilities and the expansion of existing ones create skilled jobs for technicians, administrative staff, and managers. This generates a positive ripple effect, supporting local suppliers, increasing the tax base, and stimulating economic activity in these communities, reinforcing the company's role as a long-term partner in regional growth.