Pomeroy Taps SoftwareOne Vet to Spearhead AI-Powered Services Push

HEBRON, Ky. – January 20, 2026 – In a strategic move signaling a major offensive in the competitive IT services market, Pomeroy Technologies has appointed industry veteran Shawn Kitzmiller as its new President of U.S. Sales. The appointment is a clear indicator of Pomeroy’s ambition to aggressively scale its managed services portfolio, with a sharp focus on its proprietary AI platform, BanzAI™, which powers its "Smart Services."

Kitzmiller, who joins Pomeroy effective immediately, is tasked with accelerating data-driven growth and expanding the national footprint of the company's intelligent technology solutions. His arrival from SoftwareOne, where he spent 15 years rising to President of North America, is being viewed by industry observers as a significant talent acquisition for Pomeroy and a validation of its strategic direction in an era increasingly dominated by artificial intelligence.

A Strategic Bet on AI-Powered Growth

Pomeroy's decision to bring Kitzmiller aboard is intrinsically linked to its BanzAI™ platform. In a market where efficiency, proactivity, and data-driven insights are paramount, AI is no longer a luxury but a core component of competitive managed services. The company's "Smart Services" promise to transform traditional IT support from a reactive model to a proactive, intelligent, and scalable experience for its clients, which span industries from retail and finance to healthcare and manufacturing.

This strategic pivot places Pomeroy in direct competition with global IT giants like IBM Services, Accenture, and DXC Technology, all of which have invested heavily in integrating their own AI and automation platforms into their service offerings. For Pomeroy, a firm with over 3,000 employees serving more than 60,000 client locations, the key to differentiation will be the effective execution and scaling of this AI-driven vision. Kitzmiller's primary mandate is to lead that charge, building a national sales strategy that can effectively communicate the value proposition of BanzAI™ and capture market share. His role is not just about selling services; it's about selling a new, more intelligent way of managing complex, distributed enterprise technology environments.

The Kitzmiller Playbook: From SoftwareOne to Pomeroy

Kitzmiller arrives at Pomeroy with a formidable resume and a reputation for execution. His 15-year tenure at SoftwareOne saw him ascend to the highest levels of leadership, where he held full P&L responsibility for North America and was a member of the Global Extended Executive Board. This experience in overseeing go-to-market strategy and leading large, distributed teams is precisely the expertise Pomeroy needs to fuel its next stage of growth.

His background is not just in management but in strategic growth, a fact underscored by his "Leading Strategic Growth" certification from Columbia Business School and his "Next-Gen Solution Provider Leader" designation from CRN. This combination of operational discipline and strategic foresight makes him a key asset.

“Shawn’s energy and focus on innovative, client-aligned solutions make him an ideal addition to Pomeroy’s executive leadership team,” said Bill Acheson, Pomeroy’s Chief Revenue Officer, in the official announcement. “His proven track record of building strong relationships with clients, partners, and teammates, along with his history of embracing new ways of working, aligns with Pomeroy’s unwavering commitment to fostering client success.”

For his part, Kitzmiller expressed a strong alignment with Pomeroy's culture and strategic vision. “I was immediately drawn to Pomeroy’s proven ability to deliver outcomes-driven managed services — and to the passionate people behind that success,” Kitzmiller stated. “I’m energized by the opportunity to help clients unlock more value across their technology environments while empowering high-performance teams to deliver measurable, meaningful results.”

Redefining the Client-First Model

Beyond the focus on AI and sales growth, Kitzmiller's appointment is also about reinforcing Pomeroy's "client-first, services-centric operating model." This philosophy, central to the company's identity, emphasizes transforming client challenges into tangible business outcomes. Kitzmiller's leadership is expected to sharpen this focus, ensuring that the deployment of advanced technologies like BanzAI™ translates directly into enhanced value for customers.

In practical terms, this means moving beyond simple metrics like ticket resolution times. The goal is to leverage AI to predict potential IT issues before they disrupt business, automate routine maintenance tasks to free up strategic resources, and provide data-rich insights that help clients make better technology decisions. Kitzmiller's passion for this outcomes-driven approach was a key factor in his hiring. His mission is to ensure that as Pomeroy scales, its services become not just more efficient, but more impactful and integral to the success of the businesses it serves. This approach is crucial for building the lasting client relationships that have been a hallmark of Pomeroy's business.

A Bellwether Move in a Competitive Talent Market

The transition of a high-caliber executive like Kitzmiller from a global powerhouse like SoftwareOne to Pomeroy is a significant event in the tech services landscape. It highlights a broader industry trend: the intense competition for leadership talent capable of navigating the complex intersection of technology, business strategy, and client relations. Such moves are often bellwethers, signaling a company's aggressive growth trajectory and the perceived potential of its market strategy.

For an executive with an MBA from the prestigious Kellogg School of Management and a proven track record of managing large-scale P&L operations, the decision to join Pomeroy suggests a strong belief in the company's potential to disrupt the market. It indicates that Pomeroy’s vision for AI-powered managed services is compelling enough to attract top-tier talent seeking to make a significant impact. This appointment not only strengthens Pomeroy's leadership team but also sends a powerful message to the market, to competitors, and to potential clients that the company is investing seriously in its future and is poised for a new era of aggressive competition and innovation.