NiCE and Kelverion Forge Alliance to Automate IT Ops in North America

LEONBERG, Germany – March 27, 2026 – German-based NiCE IT Management Solutions and US automation specialist Kelverion have announced a significant expansion of their partnership, appointing Kelverion as the official North American distributor for NiCE’s suite of Management Packs. The move, effective since January 2026, formalizes a two-year collaboration and signals a major strategic push to deliver an integrated monitoring and automation solution to organizations managing complex Microsoft System Center environments.

This alliance aims to bridge a critical gap in IT operations: the space between detecting a system issue and resolving it. By combining NiCE’s deep, granular monitoring capabilities with Kelverion’s robust process automation platform, the partnership promises to create a closed-loop system where IT infrastructure can increasingly manage and heal itself, reducing manual intervention and accelerating response times.

A Unified Front for System Center Management

For years, IT departments have grappled with the operational drag of using disparate tools for monitoring and remediation. Alerts from one system often require a technician to manually log into another to execute a fix, a process that is slow, error-prone, and inefficient. This challenge is particularly acute within the sprawling Microsoft System Center ecosystem, where organizations need to oversee everything from legacy on-premises servers to modern hybrid cloud workloads.

The NiCE-Kelverion partnership directly targets this pain point. NiCE is renowned for its Management Packs, which extend the native capabilities of System Center Operations Manager (SCOM) to provide detailed performance and health monitoring for critical enterprise applications and infrastructure that are often blind spots for native tools. Kelverion, an expert in Microsoft automation with roots stretching back to 2010, builds the connective tissue that turns these insights into action. Their platform automates routine IT tasks—from user provisioning to incident resolution—by integrating diverse systems and orchestrating complex workflows.

The synergy is clear: NiCE detects an anomaly, such as a database process consuming excessive memory or a critical service failing. Instead of simply generating an alert for a human to investigate, that data point can now automatically trigger a pre-configured automation runbook in Kelverion’s platform. The runbook can restart the service, allocate more resources, or create a detailed incident ticket with all relevant diagnostic data, all within seconds.

"This partnership gives North American organizations a complete solution for managing complex IT environments," stated Horst Nebenführ, CEO of NiCE. "By combining NiCE's monitoring tools with Kelverion's automation, we help IT teams work smarter, respond faster, and get the most from their System Center investment."

Strategic Expansion into a Key Market

For NiCE, a global leader headquartered in Germany, this move represents a calculated and aggressive strategy to capture a larger share of the lucrative North American market. Rather than building a distribution network from the ground up, NiCE is leveraging the established presence and deep expertise of a specialized partner. Kelverion, based in Austin, Texas, is not just a reseller; it is a company with over a decade of experience and an estimated $32.9 million in revenue built specifically around the Microsoft automation stack.

Kelverion’s existing infrastructure includes a robust network of local partners across the continent, including major players like Insight, Softchoice, and SHI. This established channel provides NiCE with immediate, localized access to a vast customer base already invested in the Microsoft ecosystem. By designating Kelverion as its official distributor, NiCE ensures its solutions are sold and supported by a team that intimately understands the challenges and objectives of System Center users.

This strategic alignment is about more than just logistics. It’s about offering a cohesive value proposition. Customers are no longer buying a monitoring tool and an automation tool separately; they are investing in an integrated operational strategy.

David Wooster, CEO of Kelverion, highlighted this combined strength. "Together with NiCE, we offer customers a unique combination of visibility and action," he said. "Whether running legacy System Center versions or SCOM 2025, organizations can now monitor, automate, and optimize their IT operations seamlessly."

Future-Proofing IT from Legacy Systems to SCOM 2025

A significant challenge for many large enterprises is managing a heterogeneous IT landscape that includes both aging legacy systems and cutting-edge cloud services. The transition to modern infrastructure is rarely a clean break, leaving IT teams to support multiple generations of technology simultaneously. The partnership’s explicit support for the entire spectrum of Microsoft System Center—from older, on-premises versions to the latest SCOM 2025 and the cloud-native Azure Monitor SCOM Managed Instance—is a crucial selling point.

This commitment provides organizations with much-needed stability and a clear path forward. They can implement the integrated NiCE and Kelverion solution today to optimize their existing legacy environment while being confident that their investment will remain relevant as they migrate to newer platforms. This future-proofing element de-risks modernization projects and ensures operational continuity, preventing the need to rip and replace tools during an infrastructure upgrade.

By addressing the reality of hybrid IT, the two companies are positioning their combined offering as a long-term strategic asset rather than a short-term tactical tool. This aligns perfectly with market trends, as more organizations adopt hybrid cloud models and seek unified management solutions that can span both on-premises data centers and public cloud environments.

The Tangible Impact on IT Productivity

Ultimately, the success of this partnership will be measured in tangible improvements to IT efficiency and business outcomes. By automating routine incident response and administrative tasks, the joint solution promises to dramatically reduce mean time to resolution (MTTR) for system issues, minimizing downtime and its associated costs.

The benefits extend directly to IT personnel. With automated workflows handling the repetitive, low-level tasks that consume a significant portion of their day, system administrators and engineers are freed to focus on higher-value strategic initiatives like infrastructure optimization, security hardening, and digital transformation projects. This not only boosts departmental productivity but also improves job satisfaction by allowing skilled professionals to apply their expertise to more complex and engaging challenges.

Kelverion has previously claimed that its automation solutions can deliver a 400% return on investment within a year by streamlining processes like service requests. When paired with the proactive and comprehensive monitoring from NiCE, the potential for even greater efficiency gains becomes apparent. For North American companies looking to streamline operations and maximize the value of their substantial Microsoft investments, this strengthened alliance offers a compelling and integrated path forward.