Luotea Bets on Digital Veteran Hanna Inget to Spearhead Growth

HELSINKI, FINLAND – February 09, 2026 – In a decisive move to navigate a challenging market and execute an ambitious growth strategy, facility service company Luotea Oyj has appointed Hanna Inget as its new Chief Commercial Officer (CCO). The appointment, effective March 1, 2026, places a seasoned executive with a strong digital and international background at the helm of the company's commercial operations, growth initiatives, and customer experience overhaul.

The decision is a clear signal of Luotea's intent to pivot towards a technology-driven future, aiming to outpace competitors and redefine service standards in the Nordic facility management sector.

A Strategic Move in a Competitive Market

Luotea, which operates in Finland and Sweden, is positioning itself for a turnaround. While a company press release cited 2024 revenue of €346 million, public financial records present a more complex picture, showing annual revenue of €770.70 million for 2024, a figure that represented a 3.91% year-over-year decline. This downward trend continued with revenue for the twelve months ending September 30, 2025, dropping 1.52% to €765.60 million. With earnings also declining in recent years, the company's strategic target of achieving 4–5% annual growth is undeniably ambitious.

The company, which recently became a separate entity following a partial demerger from Lassila & Tikanoja (L&T), operates in a mature but highly advanced Nordic market. The facility management landscape is competitive, populated by established international and regional players like Coor Group, ISS, and technical services giant Caverion. In this environment, differentiation is key. Luotea's strategy hinges on leveraging "energy efficiency and data-driven technologies" to enhance property value and carve out a leadership position. Inget's appointment is the cornerstone of executing this high-stakes plan.

Inget's Track Record: A Bet on Digital Transformation

Hanna Inget's extensive resume appears tailor-made for the challenges Luotea faces. She joins the firm from her role as CEO of 24 Center, where she was responsible for the company’s international expansion and a significant improvement in its profitability. Before that, she spent more than a decade at KONE, a global leader in the elevator and escalator industry, holding several key leadership positions. At KONE, her responsibilities included global digital solutions and maintenance service sales, giving her deep expertise in integrating technology into traditional service models on an international scale.

Luotea's CEO, Antti Niitynpää, expressed strong confidence in the appointment, highlighting its strategic significance. “Hanna Inget is a results-driven leader with solid experience in driving international growth, profitability, and digital transformation," Niitynpää stated in the official announcement. "Her strong commercial expertise and her ability to develop customer-centric services are critical to the successful execution of our strategy. She will play a key role in supporting Luotea’s growth.”

This endorsement underscores the belief that Inget's proven ability to combine strategic vision with operational execution will be the catalyst needed to reverse recent financial trends and drive the company toward its growth targets.

Redefining Services with Data and Technology

The appointment comes as the entire facility management industry stands at a technological crossroads. The rise of "Proptech" (Property Technology) is fundamentally reshaping how buildings are managed. The integration of the Internet of Things (IoT), Artificial Intelligence (AI), and advanced data analytics is enabling a shift from reactive maintenance to proactive, predictive, and optimized operations. This digital revolution promises not only greater efficiency and cost savings but also significant improvements in sustainability and user experience.

The market potential is vast, with some analysts projecting the global Proptech market could reach a valuation of $86.5 trillion by 2032. For companies like Luotea, harnessing this trend is not just an opportunity but a necessity for survival and growth. Data-driven decision-making allows facility managers to optimize energy consumption, predict equipment failures before they happen, and allocate resources more effectively. However, the path to digitalization is fraught with challenges, including high implementation costs, data fragmentation, and organizational resistance to change. A 2023 survey by Autodesk and the International Facility Management Association (IFMA) found that 85% of building operators struggle with poor and fragmented data. Inget’s experience in leading digital transformation at a global scale will be critical in helping Luotea navigate these obstacles.

The Quest for the Industry's Best Customer Experience

Beyond operational efficiency, Luotea has set its sights on creating the "best customer experience in the industry." This ambition reflects a broader market shift where service quality and customer satisfaction are becoming powerful differentiators. In facility management, this means moving beyond the transactional completion of tasks to building a relationship based on proactive communication, reliability, and a deep understanding of client needs.

Achieving this requires a holistic approach that integrates technology with a customer-centric culture. Modern Computer-Aided Facility Management (CAFM) and Customer Relationship Management (CRM) systems are essential tools, allowing for streamlined communication, real-time service tracking, and the collection of valuable feedback. By analyzing this data, service providers can identify pain points, personalize their offerings, and continuously improve their delivery.

Hanna Inget herself appears energized by this aspect of the strategy. "Luotea’s strategy is both inspiring and ambitious," she said in a statement. "The growth targets and the focus on developing customer experience, combined with data-driven service models, [present a] significant opportunity to drive industry development. I look forward to working together with Luotea’s talented team and our customers to achieve these goals." Her leadership will be central to embedding this customer-first mindset throughout the organization, transforming technology from a mere operational tool into a cornerstone of building lasting client relationships and securing a competitive edge in the years to come.