LicenseFortress's 83.3 NPS Signals a Trust Revolution in IT Services

LOS ANGELES, CA – February 18, 2026 – LicenseFortress, a firm specializing in independent software asset management, has set a new benchmark for client satisfaction in the technology sector. The company announced a 2025 Net Promoter Score® (NPS) of 83.3%, a figure that not only represents a continued increase from its previous year's performance but also towers over the IT Services industry benchmark of 55%.

This exceptional score, independently validated by the B2B ratings and reviews firm ClearlyRated, has secured LicenseFortress a place on the prestigious 2025 Best of IT Services list. The achievement is further distinguished by a rare feat in the professional services world: achieving zero detractors in its client survey. This confluence of metrics points to a deeper trend in enterprise IT—a growing demand for unbiased, expert partners in an increasingly complex and vendor-dominated landscape.

The Trust Imperative in a Complex Market

In today's enterprise environment, managing software licenses has evolved from a routine administrative task into a high-stakes strategic challenge. Major software vendors like Oracle, Microsoft, IBM, and now VMware by Broadcom, operate with intricate, frequently changing licensing agreements. These complex rules, coupled with the shift to hybrid and multi-cloud infrastructures, create a veritable minefield for organizations, where a single misstep can lead to severe financial penalties from software audits or significant overspending on unused assets.

It is within this high-pressure context that the value of independence becomes paramount. The market is saturated with service providers, but as LicenseFortress’s Co-Founder and COO, Dr. Michael Corey, noted, the proliferation of "vendor-aligned services" has created a crisis of trust. "As software licensing becomes more complex... organizations are looking for an independent partner they can trust," he stated. "LicenseFortress has been vendor-independent since day one, and these results validate our commitment to defensible guidance, unmatched responsiveness, and genuine care for our customers."

This commitment to being vendor-agnostic means advice is not colored by sales quotas or partnership agreements with the software giants. Instead, the focus remains squarely on the client's best interest, whether that involves optimizing existing contracts, defending against an audit, or planning for future software investments. The company's industry-leading NPS suggests that for a growing number of global enterprises across healthcare, finance, and manufacturing, this trust is not just a preference but a core business requirement.

Deconstructing an 'Uncommon Milestone' in Client Satisfaction

An NPS of 83.3% is a world-class score in any industry. For context, the NPS framework—a widely used metric for gauging customer loyalty—classifies scores above 50 as "excellent" and above 70 as "world-class." LicenseFortress's score places it in an elite tier of service providers. However, the most telling detail in the company's announcement may be the achievement of zero detractors.

NPS methodology sorts respondents into three categories: Promoters (score 9-10), who are loyal enthusiasts; Passives (score 7-8), who are satisfied but unenthusiastic; and Detractors (score 0-6), who are unhappy customers capable of damaging a brand through negative word-of-mouth. In the B2B world, where relationships are long-term and reputations are critical, a single detractor can have an outsized impact. Achieving zero detractors across a survey with a high 43.2% response rate is an "uncommon milestone" that signifies profound client satisfaction and operational excellence. It indicates that every single client who responded feels their needs are being met or exceeded, a testament to the consistency and quality of the service delivered.

This result goes beyond a simple score. It reflects a company culture that is deeply attuned to its clients' most pressing challenges. Respondents to the survey consistently cited clarity, independence, and hands-on expertise as the primary reasons for their loyalty, reinforcing the notion that in the complex field of software asset management, expertise combined with genuine partnership is the key to success.

Navigating the Vendor Licensing Minefield

The practical value of this specialized, independent service is perhaps best understood through the lens of the problems it solves. Organizations without a firm grasp on their software entitlements risk millions in either compliance penalties or wasted budget. The complexity is not accidental; it often serves the vendor's interest. This is where a firm like LicenseFortress provides its most tangible value.

Powered by its ArxPlatform®, the company offers managed services like ArxSecure® and ArxProtect® that provide continuous compliance monitoring and optimization. This isn't just about providing a report; it's about delivering what the company calls "defensible, vendor-proof guidance." This guidance is so robust that LicenseFortress backs it with a financial guarantee, essentially insuring its clients against non-compliance penalties stemming from its advice.

The sentiment from clients reflects this value. As one Head of Procurement at a global technology company summarized in the survey, "LicenseFortress provided valued expertise on complex licensing topics to drive the best outcome for us as an organization." This statement captures the essence of the firm's role: acting as a trusted expert and advocate, empowering clients to navigate the treacherous waters of enterprise software with confidence and achieve measurable cost savings.

The Architect of Independence

The credibility and deep expertise underlying LicenseFortress's success are personified in its leadership. Co-Founder and COO Dr. Michael Corey is a well-known figure in the database and software licensing community. An Oracle expert with several co-authored books to his name, he has established a long-standing reputation as a thought leader who is unafraid to tackle the industry's most complex issues.

His extensive background, particularly with a vendor as notoriously complex as Oracle, lends significant weight to the company's promise of independence and expertise. This is not a generic consulting firm but one built from the ground up by practitioners with deep, domain-specific knowledge. Dr. Corey's influence is evident in the company's core philosophy: that the only way to truly serve a client is to be completely untethered from the vendors they are trying to manage. This foundational principle has clearly resonated with the market, as evidenced by the company's sustained growth in client satisfaction and its position as a leader in the independent software asset management space. The firm's recent accolades are not just a reflection of good service but a validation of a business model built on the non-negotiable pillars of expertise and unwavering trust.