LastPass Taps Zoom Veteran to Drive B2B Growth Amid AI Security Boom

BOSTON, MA – February 10, 2026 – LastPass, a prominent name in identity and password management, has appointed former Zoom executive Chris Michelmore as its new Chief Revenue Officer (CRO). The strategic hire signals a significant push to accelerate the company’s B2B growth and fortify its market position as enterprises grapple with increasingly complex security threats fueled by the rapid adoption of SaaS and artificial intelligence.

Michelmore joins LastPass from Zoom Communications, where over nearly a decade he was instrumental in building and scaling revenue organizations across multiple market segments. In his new role, he will oversee LastPass's global B2B sales and acquisition strategy, with a mandate to drive disciplined growth, enhance operational excellence, and, critically, strengthen customer trust.

A Playbook for Hyper-Growth

Michelmore's track record at Zoom is a key part of the story. He joined the communications platform in its earlier stages and rose through the ranks from a Sales Development Representative to senior leadership roles, including Head of Mid Market Acquisition. During his tenure, he helped architect the sales engine that powered Zoom's meteoric rise into a globally recognized communications giant, demonstrating a keen ability to scale revenue streams across small business, mid-market, and commercial segments.

This experience aligns directly with LastPass's strategic focus. The company, which serves over 100,000 businesses, primarily targets organizations from small businesses up to mid-market enterprises with up to 3,000 employees—the very segments where Michelmore has a proven history of success.

“Chris brings exactly the kind of proven, scalable leadership we need at this stage of our growth,” said Karim Toubba, Chief Executive Officer of LastPass. “His experience at Zoom—building revenue engines across segments, industries, and geographies—combined with his commitment to customer trust and executional rigor, will be instrumental as we help organizations quickly adopt AI, unlock productivity, and stay protected all within the same browser experience.”

Beyond his corporate roles, Michelmore’s background as a venture capital partner and athletic coach points to a leadership style focused on mentorship and strategic market identification, skills that will be crucial as LastPass navigates a fiercely competitive landscape.

Navigating a Crowded Identity Landscape

While LastPass holds a leading 21.4% market share in the dedicated password manager category, the broader Identity and Access Management (IAM) market is a dynamic and crowded field. The global IAM market is projected to surge past $42 billion by 2030, driven by the shift to remote work, cloud adoption, and stringent regulatory demands.

LastPass faces stiff competition on two fronts. Direct competitors like 1Password, Dashlane, and Bitwarden are continually innovating and vying for the same business customers. Simultaneously, larger IAM behemoths such as Okta, which holds a dominant market share, and Microsoft, with its deeply integrated Entra ID (formerly Azure Active Directory), offer comprehensive platforms that bundle password management with single sign-on (SSO), multi-factor authentication (MFA), and broader identity governance.

Michelmore’s challenge will be to carve out and expand LastPass's value proposition in this environment. The strategy appears to be moving beyond simple password storage to what the company calls "Secure Access Essentials." This involves positioning LastPass as an indispensable tool for lean IT teams that need straightforward, high-value solutions for credential protection, authentication, and visibility without the complexity of a full-scale IAM deployment.

The AI and SaaS Security Imperative

Michelmore’s appointment comes at a pivotal moment for enterprise security. The proliferation of SaaS applications is staggering, with the average enterprise now using over 370 different apps. This explosion creates a sprawling and often invisible attack surface, rife with unauthorized "shadow SaaS" adoption, over-privileged accounts, and a torrent of non-human identities like API keys and service accounts that require management.

Artificial intelligence adds another layer of complexity. While AI offers powerful defensive tools for anomaly detection and automated response, it also equips adversaries with the ability to launch highly sophisticated, personalized phishing attacks and automated attack chains at an unprecedented scale. For many organizations, credential compromise remains the primary vector for data breaches.

This evolving threat landscape is central to LastPass's strategy and Michelmore's new role. The company is betting that as businesses embrace AI and SaaS, the need for a foundational layer of security focused on access and credentials will become more critical than ever.

“LastPass sits at the intersection of security, productivity, and trust—three areas that matter more than ever to modern businesses,” Michelmore stated. “I’m excited to join a company with such a strong foundation and mission, and to work with teams across the organization to build a scalable, customer-centric revenue engine that delivers long-term value.”

Recent product announcements, such as the new "Business Max" offering designed for SaaS visibility and access control, underscore this strategic direction, aiming to give IT teams the tools to see and secure the apps their employees are actually using.

Forging a New Path with a Focus on Trust

The hiring of a new CRO is the latest in a series of strategic moves for LastPass as it charts its course as a fully independent company. After spinning off from its former parent, GoTo, in 2024, the company has focused on building out a new executive team composed of cybersecurity veterans, including the recent appointment of its first-ever Chief Customer Officer.

This new chapter also involves navigating the long shadow of a significant security incident in 2022, which compromised user data and damaged customer confidence. Since then, the company’s leadership has placed an explicit and repeated emphasis on rebuilding and strengthening customer trust. The appointment of a CRO tasked with "disciplined growth" and a focus on "customer trust" is a clear reflection of this priority.

By bringing in a leader with Michelmore's reputation for building sustainable, customer-centric revenue models, LastPass is signaling its commitment to not only growing its business but also reinforcing its security credentials. His leadership will be pivotal in steering the independent company as it seeks to expand its B2B footprint while proving its resilience and reliability in an increasingly demanding market.