Infios Stands Alone in Gartner WMS Ranking as AI Drives Supply Chain Resilience

MINNEAPOLIS, MN – October 06, 2026 — The global supply chain, much like the world’s power grid, is undergoing a profound transition. For decades, both systems relied on centralized, rigid architectures that prioritized scale over agility. Today, however, relentless volatility has exposed the fragility of those legacy networks. Survival now demands decentralized, edge-level intelligence capable of sensing and responding to disruptions in real time. In the logistics sector, the software orchestrating warehouse operations has evolved from a simple inventory ledger into the very central nervous system of global commerce.

Against this macroeconomic backdrop, the market has delivered a clear verdict on which technology providers are successfully navigating this shift. Infios, the supply chain execution provider formed from a joint venture between international technology group Körber and global investment firm KKR, announced today that it has been named a Gartner Peer Insights Customers’ Choice in the 2026 Voice of the Customer for Warehouse Management Systems (WMS).

While industry awards are frequent in enterprise software, this particular distinction carries unique weight. Based on comprehensive research and publicly available Gartner data, the Minneapolis-based firm emerged as the only vendor to secure a spot in the coveted Customers’ Choice quadrant for 2026. This solitary positioning highlights a significant divergence in a crowded market, suggesting that while many providers market agility, very few are delivering it effectively on the warehouse floor.

The WMS Duel: User Sentiment vs. Analyst Projections

In the enterprise software ecosystem, there has long been a quiet tension between top-down analyst projections and bottom-up user sentiment. Analyst-driven reports, such as the Gartner Magic Quadrant, evaluate vendors based on overarching completeness of vision and ability to execute. Infios is no stranger to this arena, having been named a Leader in the Magic Quadrant for WMS for the eighth consecutive year this past April.

However, the Voice of the Customer report offers a fundamentally different lens. It synthesizes peer-driven reviews from IT decision-makers and warehouse operators—the practitioners who actually live with the software day in and day out. To achieve the Customers’ Choice distinction, vendors must meet or exceed the market average for both overall experience and user interest and adoption.

During the rigorous 18-month evaluation period ending July 31, 2026, the logistics software provider amassed an impressive scorecard. Based on 31 verified reviews, the company achieved an overall average rating of 4.6 out of 5 stars. More critically for enterprise buyers, 93% of reviewers indicated a willingness to recommend the platform to their peers.

"When you look at the broader landscape of warehouse management, you typically see a cluster of legacy giants dominating the upper echelons of user satisfaction," noted one independent supply chain systems integrator familiar with the report's methodology. "For a single platform to isolate itself in the upper-right quadrant of practitioner feedback indicates that their specific architectural bets—particularly around usability and real-time adaptability—are deeply resonating with floor managers who are tired of fighting their own systems."

From Körber to Infios: Maintaining Trust Through Transition

The glowing practitioner feedback is particularly notable given the corporate metamorphosis the company has recently undergone. Rebranding an enterprise technology platform is historically fraught with risk. Customers often view corporate restructuring, particularly those involving private equity, with skepticism, fearing that research and development budgets will be slashed in favor of short-term margin optimization.

Yet, the transition from Körber Supply Chain Software to the newly minted Infios appears to have defied these conventional anxieties. By partnering with KKR, the entity secured the financial muscle necessary to accelerate its technological roadmap while maintaining the operational continuity that its base of over 5,000 global customers relies upon.

The financial strategy here mirrors trends seen in the sustainable energy sector, where massive capital injections are required to transition legacy infrastructure into intelligent, responsive networks. KKR’s backing has clearly provided the agility of a standalone entity, allowing the software provider to focus exclusively on intelligent supply chain execution without being diluted by a broader corporate portfolio.

The fact that the firm previously secured this Customers’ Choice distinction in 2023 and 2025 under its former identity proves that the core engineering culture remains intact. Retaining user trust through a massive joint venture and rebranding effort suggests that the leadership team prioritized customer success and product stability over pure financial engineering. It is a testament to the idea that when capital is deployed to enhance core technological competencies rather than extract value, the end-user ultimately benefits.

Embedded AI on the Floor: The Next Battleground

At the heart of this sustained market leadership is a strategic pivot away from reactive software architectures toward proactive, autonomous execution. The battleground for warehouse management has shifted; it is no longer about simply tracking where a pallet is located, but dynamically orchestrating how it moves in response to sudden labor shortages, transportation delays, or demand spikes.

This is where the company’s proprietary execution engine, Infios AI, comes into play. Rather than bolting artificial intelligence onto legacy code as an afterthought—a common misstep in enterprise tech—the firm has embedded execution intelligence directly into operational workflows.

"Customers keep telling us the same thing: they need a WMS that adapts as fast as their operations do," said Richard Stewart, Chief Growth Officer at Infios. "That's the thinking behind embedding Infios AI directly into the warehouse—sensing disruption, weighing the trade-offs and helping teams act on it in real time. In our opinion, this recognition as a Customers' Choice tells us that approach is landing where it matters most: in the day-to-day experience of running a warehouse."

Real-world deployment data validates Stewart’s assertions. Practitioners report that the embedded AI creates a continuous decision-action loop, effectively allowing the warehouse to operate with the localized autonomy of a decentralized microgrid. For instance, consumer goods distributor Durham Brands leveraged the platform to navigate a record peak season, exceeding throughput forecasts by 170% without adding a single headcount to their labor force.

Similarly, lifestyle membership business FabFitFun utilized the system’s intuitive architecture to drastically reduce onboarding friction, cutting seasonal worker training time from two days to a mere two hours. This resulted in a 200% reduction in seasonal labor dependencies—a critical financial victory in an era of persistent workforce shortages and rising wages.

Ultimately, the 2026 Gartner Peer Insights data reveals a fundamental truth about the modern supply chain. In a world defined by compounding disruptions, enterprise buyers are no longer evaluating software based purely on feature checklists. They are voting with their capital—and their reviews—for systems that provide localized resilience, autonomous intelligence, and the ability to turn operational volatility into a competitive advantage.