Infinitus Unveils Clinical AI Agents to Ease Healthcare Burdens

SAN FRANCISCO, CA – December 16, 2025 – Infinitus Systems, Inc., a major force in healthcare AI communications, today launched its next-generation clinical AI agents, a technology designed to conduct intelligent and empathetic conversations directly with patients. The new system aims to tackle two of modern healthcare's most pressing challenges: the growing burden on clinical staff and the persistent gaps in patient communication and access to care.

The AI agents are engineered to augment care teams by managing a range of clinical interactions, including patient education, ongoing care management, and health risk assessments. By providing a secure, around-the-clock communication channel, Infinitus seeks to redefine the relationship between patients and their care providers in an increasingly digital world.

Bridging the Communication Gap for Patients

A significant driver behind the new technology is the need to make healthcare information more accessible and less intimidating for patients. Research from Infinitus highlights a critical communication disconnect: 43% of people have had a health-related question they were too embarrassed to ask a human provider, and 83% of patients who have questions following a diagnosis think of them outside of typical clinic hours. The new AI agents are positioned as a direct solution to these issues, offering a private, non-judgmental, and perpetually available resource.

These agents are built to deliver natural, human-like interactions, using carefully modulated speech patterns, tone, and timbre to foster a sense of trust. Crucially, the platform now offers full support for Spanish-speaking patients, employing the same rigorous evaluation and safety standards used for English. This expansion is a deliberate move to address health equity and ensure that vital information reaches a broader and more diverse segment of the population in the language they are most comfortable with.

Fairness and equity were central to the system's development. Internal testing revealed no significant differences in accuracy rates across different age groups or genders. Furthermore, the agents performed effectively for populations with a high Social Vulnerability Index (SVI), confirming the technology's utility for those who have historically been underserved by digital health solutions. More than half of the patient population tested were over 65, demonstrating the system's accessibility for older adults.

A Force Multiplier for Overburdened Health Systems

While enhancing the patient experience is a key goal, the platform's other primary function is to provide tangible relief to overworked healthcare professionals. Provider burnout remains a critical issue, largely driven by overwhelming administrative tasks and communication demands. The Infinitus agents are designed to function as a force multiplier, automating routine but essential clinical and administrative communications.

This automation frees up nurses, medical assistants, and care coordinators to focus their expertise on more complex patient needs and in-person care. The AI can handle tasks like medication adherence check-ins, answer common questions about side effects or dosage based on pre-approved protocols, and escalate any detected adverse events or urgent concerns directly to the human care team. All key details from these conversations are summarized and relayed back to clinical staff, ensuring they remain fully informed without being bogged down by every interaction.

"As a physician, I know how important it is to spend as much time with patients as they need, to address their concerns and make sure they feel heard – and yet, as providers, too often we don't have that kind of time," said Erin Palm, M.D., chief medical officer at Infinitus. "By using Infinitus' innovative technology for clinical purposes, we're able to bring relief to overworked healthcare providers while simultaneously easing the burden for patients along their healthcare journeys."

The economic impact is also a major selling point for health systems. The company reports that its AI agents can complete calls 30% faster and deliver data that is 10% more accurate than manual methods. This efficiency can lead to significant ROI, with one pharmaceutical client reportedly achieving a 400% return by cutting benefit verification times in half.

The Technology Behind Trust and Safety

For any AI to be adopted in sensitive clinical settings, it must be built on a foundation of trust, accuracy, and safety. Infinitus emphasizes what it calls a "hallucination-free" architecture, a critical feature designed to prevent the AI from generating false or unauthorized medical information. This is achieved through a proprietary system that combines a discrete action space—which limits the AI's responses to pre-approved topics and protocols—with a specialized knowledge graph.

This knowledge graph allows the agent to contextualize and verify information in real-time against trusted sources, such as specific health plan details, treatment protocols, and the patient's own history. The system's "clinical awareness" enables it to understand medical terminology, evaluate symptom severity, and manage medication protocols as directed by the care team.

Performance is continuously monitored against a robust, five-pillar framework: professionalism, empathy, accuracy, privacy, and safety. Every interaction is subject to this evaluation, which is supported by a human-in-the-loop (HITL) process. This human oversight ensures accuracy and allows the system to learn and improve continuously. The entire platform operates in a HIPAA-secure and SOC 2 Type 2 compliant environment, with strict protocols for redacting and deleting protected health information (PHI).

"Our next-generation clinical agents usher in a new era for patients, one of trusted and empathetic interactions that can meet them where they are and when they are in need," said Ankit Jain, CEO and co-founder of Infinitus. "Built on a foundation of robust data and evaluation criteria, Infinitus' clinically aware agents deliver the highest-quality, agentic patient experience and empower clinicians and care teams to extend their reach without adding to their workload."

This launch follows a series of strategic moves for the company, including recent partnerships with Outshift by Cisco, IBM, and an expanded relationship with Salesforce, signaling a push for deeper integration within the healthcare technology ecosystem. With accolades from CB Insights and Fast Company, Infinitus is positioning its agentic AI not as a replacement for human caregivers, but as an essential tool to make the healthcare system more responsive, efficient, and humane.