Imprivata's Repeat KLAS Win Cements Its Role in Modernizing Hospital Security

WALTHAM, MA – February 04, 2026 – For the second consecutive year, Imprivata has secured the top honor in healthcare access management, as its Enterprise Access Management (EAM) solution was named 2026 Best in KLAS. The award, determined entirely by direct feedback from healthcare provider organizations, solidifies the company's position as a critical partner for hospitals navigating the dual pressures of tightening cybersecurity and the demand for seamless clinical workflows.

The Best in KLAS designation is a significant benchmark in the healthcare technology industry. KLAS Research, the firm behind the awards, conducts thousands of in-depth interviews with healthcare professionals to produce its annual "Software and Services" report. This provider-centric methodology means the award reflects real-world performance and customer satisfaction, not just a vendor's marketing promises.

"Imprivata is honored to once again be the top-ranked Access Management solution in the Best in KLAS Awards," said Fran Rosch, CEO of Imprivata, in a statement. "This is a testament to the partnerships we continue to cultivate with our customers."

An Endorsement from the Clinical Front Lines

Imprivata EAM’s repeat victory is built on a foundation of high performance and deep integration into the daily lives of clinicians. The solution earned the highest overall score in its category, 90.2, and received top marks across all six KLAS Customer Experience Pillars: Product, Culture, Loyalty, Operations, Relationship, and Value. This sweep indicates a comprehensive level of satisfaction, from the technology's performance to the quality of the vendor relationship.

Feedback collected by KLAS reveals a user base that sees the platform as indispensable. "Imprivata Enterprise Access Management is an effective product. It works. It is consistent," stated a CIO in February 2025. "It has been implemented here for so long that I don't think people would even know what it would be like to not have it."

This sentiment is echoed in comments praising specific features that directly reduce friction for doctors and nurses. The "tap-and-go" badge login is frequently cited as a game-changer. One Chief Information Security Officer at a healthcare organization noted that the ability for clinicians to log in with a simple badge tap after an initial password entry at the start of a shift dramatically improves satisfaction and workflow. This seemingly small convenience saves precious seconds hundreds of times a day, allowing providers to move between shared workstations without the constant interruption of re-entering credentials.

"Our physicians and clinicians love the one-tap login where they use their name badge and log in," another CIO told KLAS Research. This efficiency is not just about convenience; it's about reclaiming time that can be redirected toward patient care. For specialized workflows, such as the Electronic Prescribing of Controlled Substances (EPCS), the platform's robust multifactor authentication is lauded for being both secure and user-friendly, allowing clinicians to use their phones as a second factor.

Balancing Fort-Knox Security with Frictionless Access

The acclaim for Imprivata's solution comes at a critical time for the healthcare industry. Hospitals remain a prime target for cyberattacks, including debilitating ransomware, while simultaneously operating under intense financial pressure and the ever-present need for regulatory compliance with standards like HIPAA. In this high-stakes environment, IT solutions must achieve a difficult balance: fortifying security without hindering the fast-paced, life-or-death work of patient care.

Imprivata's EAM platform addresses this challenge head-on with what it calls "No Click Access™." The system combines single sign-on (SSO), passwordless authentication options like biometrics and badge taps, and AI-powered analytics. This allows organizations to create a secure digital perimeter that is nearly invisible to the authorized user. By reducing reliance on fallible, often-reused passwords, the system strengthens the organization's security posture. Reviews on independent platforms frequently highlight the platform's strong auditing capabilities and the significant reduction in helpdesk calls for password resets as key benefits, which translates to both improved security and operational savings.

As Adam Gale, CEO of KLAS Research, noted, the award recognizes vendors who help organizations "improve patient care, achieve better outcomes, and find true ROI." By streamlining access, Imprivata enables clinicians to access patient records, place orders, and document care more efficiently, directly impacting the quality and speed of healthcare delivery.

Charting the Future of Digital Identity in Healthcare

While celebrating its current success, Imprivata is actively building the next generation of healthcare access security. The company's product roadmap signals a strategic push toward even more intelligent and adaptive security measures. A key component of this strategy is the recent acquisition of Verosint, a company specializing in digital identity verification and fraud prevention.

This acquisition will fuel the integration of adaptive and risk-based access into the EAM platform. This technology will allow the system to make real-time security decisions based on context, such as user location, device health, and typical behavior patterns. If a login attempt is deemed higher risk, the system could automatically prompt for an additional authentication factor, providing a dynamic security layer that responds to emerging threats without inconveniencing low-risk users.

Further planned innovations include expanded support for passwordless workflows and new identity verification tools for self-service account recovery. These advancements demonstrate an understanding that the future of security is not about building higher walls, but about building smarter, more flexible systems that enable and protect users simultaneously.

"We have been using Imprivata's system for a very long time. It is still easy to configure it," a manager commented to KLAS in late 2025. "Imprivata has already implemented most of my wants and wishes for the system." This confidence in the company's direction is a powerful indicator of a successful partnership, one that KLAS has once again recognized as the best in its class.