Architect of Growth: Hyosung COO Nancy Daniels Departs

IRVING, TX – March 06, 2026 – Hyosung Americas, a leading force in cash management technology, has announced the departure of its Chief Operating Officer, Nancy Gail Daniels, effective April 17, 2026. The announcement marks the end of a highly successful tenure for the industry veteran, who is credited with spearheading a significant operational transformation that resulted in two years of double-digit growth and secured the company's position as the top ATM provider in North America.

Daniels’ departure comes at a time when Hyosung is at a competitive peak, raising questions about the company's strategy to maintain its momentum in a rapidly evolving financial technology landscape. Her leadership has been widely acknowledged as a pivotal factor in the company's recent market dominance.

A Legacy of Transformation and Leadership

With a career spanning more than 50 years, Nancy Gail Daniels is a formidable figure in the ATM industry. She returned to Hyosung in 2023, initially as Chief Revenue Officer, before being promoted to COO in September 2024. Her extensive experience includes C-Level leadership roles at other industry giants such as Fujitsu and NCR, giving her a deep and panoramic view of the sector she has helped shape.

During her most recent tenure at Hyosung, Daniels led a comprehensive organizational overhaul. Her initiatives focused on modernizing operations, strengthening the supply chain, fostering retail product innovation, and cultivating a high-performance sales and service team. Her impact was felt across the organization, reinforcing Hyosung's reputation as a trusted partner for financial institutions and independent ATM deployers (IADs).

"Serving as COO of Hyosung Americas has been a highlight of my long career," said Daniels in the official announcement. "Together, we have strengthened our operational foundation, deepened customer partnerships, and built a resilient organization prepared for the future. I am incredibly proud of what my team has accomplished."

Her strategic vision earned high praise from the company's top leadership. "Nancy has a one-of-a-kind intellect and has been a strategic force for Hyosung," stated Kunoh Kim, CEO of Hyosung Americas. "Her depth of knowledge, expansive relationships, integrity, and commitment to excellence have elevated the organization. She leaves Hyosung in a position of strength, and we are grateful for her leadership. She will be missed!"

Cementing the Number One Position

The claims of "two years of double-digit growth" and achieving the "number one market share position" are not just internal metrics; they represent a significant achievement in the world's most critical ATM market. North America, with the United States at its core, accounts for over 30% of the global ATM market, making it the largest and most competitive region. Securing the top spot here underscores the effectiveness of the strategies implemented under Daniels' oversight.

While specific financial figures for the subsidiary are not public, the company's trajectory supports a period of aggressive expansion. Hyosung Americas has previously described itself as the fastest-growing manufacturer of ATMs and Teller Cash Recyclers (TCRs) in North America. The broader global ATM market is projected to grow at a steady rate of 3.5% to 4.5% annually through 2035, driven by technological advancements and a persistent, if evolving, demand for cash. Daniels' leadership appears to have enabled Hyosung to significantly outpace this baseline growth, capturing market share from its competitors.

Confronting a Dynamic and Challenging Sector

Daniels’ success was achieved against the backdrop of a complex and challenging industry environment. She was a prominent voice on critical issues, including the escalating threat of ATM crime and cybersecurity vulnerabilities. The industry has seen a dramatic spike in physical attacks, with some reports indicating a 600% increase in incidents like "smash-and-grab" thefts in the U.S. between 2019 and 2021.

Simultaneously, the digital threat has intensified. Cybercriminals are deploying increasingly sophisticated malware, such as Ploutus and CutletMaker, to execute "jackpotting" attacks that force ATMs to dispense cash. Logical attacks and skimming schemes have cost financial institutions over a billion dollars annually. A significant portion of this vulnerability stems from legacy infrastructure, with many ATMs still running on unsupported operating systems like Windows 7 or XP, making them prime targets. Daniels' focus on operational modernization and security was a direct response to these pervasive threats.

Hyosung's Next Chapter Amidst Industry Evolution

As Hyosung prepares for Daniels' departure, the company faces the dual task of appointing a successor and navigating the industry's ongoing transformation. To date, no replacement for the COO role has been announced. This transition is part of a broader leadership evolution at the company, which saw Kunoh Kim appointed as CEO in May 2024 and Chris King promoted to Chief Revenue Officer in May 2025.

This new leadership team will inherit a company in a strong position but must continue to innovate. The role of the ATM is expanding far beyond simple cash dispensing. Today, ATMs are becoming critical self-service hubs for banking, handling deposits, facilitating various transactions, and maintaining a physical presence for financial institutions. The future points toward "smart ATMs" featuring video banking, AI-powered predictive maintenance, and contactless transactions via NFC, QR codes, and biometrics.

Even as digital payments grow, cash remains a vital part of the economy, used in over 60% of transactions under $10. Hyosung's challenge and opportunity will be to continue developing the transformative technology solutions—from retail cash recyclers to advanced software platforms—that bridge the physical and digital worlds of finance. With the strong foundation built during Daniels' tenure, the company is well-positioned to write its next chapter.