Genpact’s Process Intelligence Prowess Earns Celonis ‘Game Changer’ Recognition

Munich, Germany & New York, NY – November 10, 2025 – Global professional services firm Genpact has been recognized as a ‘Game Changer’ partner by process intelligence platform leader Celonis, highlighting its success in driving scaled deployments of artificial intelligence and process optimization for enterprise clients. The award, presented at Celosphere 2025, signifies a strategic shift within the industry – moving beyond limited pilot projects towards fully integrated, enterprise-wide transformation.

For years, the promise of AI and process mining has often been hampered by implementation challenges and a lack of demonstrable return on investment. Companies have struggled to move beyond initial proofs of concept to realizing the full benefits of these technologies. Genpact’s recognition by Celonis suggests they've cracked this code, focusing on delivering tangible outcomes for clients and building a lasting partnership around the Celonis platform.

“What we’re seeing is a demand from organizations for not just data insights, but actionable intelligence,” explained one industry analyst specializing in process automation. “Genpact’s success with Celonis demonstrates a capacity to translate data into optimized processes and measurable business value.”

Beyond Pilot Projects: Scaling AI for Real-World Impact

According to Celonis, the ‘Game Changer’ award acknowledges partners who consistently demonstrate innovation, drive customer success, and expand the reach of the Celonis platform. Genpact’s focus on scaling AI and process intelligence across entire organizations, rather than focusing on isolated projects, was a key factor in earning the recognition.

“Many companies struggle with the ‘last mile’ of AI implementation – taking a successful pilot project and scaling it across the enterprise,” noted a source within Genpact familiar with the partnership. “We’ve developed a methodology that focuses on identifying high-impact processes, leveraging Celonis to gain deep visibility, and then implementing automation and optimization strategies that deliver measurable results.”

This methodology reportedly includes a ‘Client Zero’ approach, where Genpact utilizes the Celonis platform internally to optimize its own processes before deploying solutions for clients. This internal adoption not only demonstrates a deep understanding of the technology but also builds confidence in its ability to deliver results.

A Collaborative Partnership Driving Innovation
The partnership between Genpact and Celonis goes beyond a typical vendor-implementation relationship. The companies have collaborated on joint innovation initiatives, such as the development of the “Genpact Transportation Costs & Performance app,” a solution built on the Celonis platform designed to help companies optimize their logistics operations.

The app, already deployed with several clients, leverages Celonis’s process mining capabilities to identify inefficiencies in transportation processes, reduce costs, and improve on-time delivery rates. One early adopter, a global Consumer Packaged Goods (CPG) company, is projected to save up to $6 million and improve on-time delivery by 15% through the implementation of the app.

“The collaboration between Genpact and Celonis is a prime example of how combining deep industry expertise with cutting-edge technology can deliver real value for clients,” said another industry insider. “Genpact brings a wealth of experience in business process optimization, while Celonis provides the technology platform to gain visibility and drive automation.”

Competitive Landscape and the Rise of Process Intelligence
The market for process intelligence and AI-powered automation is increasingly competitive, with major consulting firms, technology vendors, and specialized process mining companies vying for market share. Players such as Accenture, IBM, UiPath, and Software AG all offer competing solutions and services.

However, Genpact differentiates itself through its focus on delivering scalable, end-to-end solutions and its deep industry expertise. The company has invested heavily in building a team of process intelligence experts and developing proprietary methodologies to help clients unlock the full potential of these technologies.

“What sets Genpact apart is their ability to translate data insights into actionable strategies and deliver measurable results,” explained an analyst covering the process automation market. “They’re not just selling software; they’re providing a complete solution that addresses the entire process optimization lifecycle.”

Looking Ahead: The Future of Process Intelligence
The recognition from Celonis underscores the growing importance of process intelligence as a key driver of digital transformation. As organizations increasingly focus on improving efficiency, reducing costs, and enhancing customer experience, they will need to leverage technologies that provide deep visibility into their processes and enable them to automate and optimize them effectively.

“We’re entering a new era of process intelligence where organizations will no longer be able to afford to operate on gut feeling and intuition,” said a source familiar with Genpact’s strategic direction. “They’ll need to leverage data and analytics to understand how their processes are performing and identify opportunities for improvement.”

Genpact’s partnership with Celonis positions it well to capitalize on this trend, offering clients a comprehensive suite of services to help them unlock the full potential of process intelligence and drive sustainable business outcomes. The ‘Game Changer’ award serves as a testament to their commitment to innovation and their ability to deliver real value for their clients in an increasingly competitive landscape.

By focusing on scaling AI deployments, fostering a collaborative partnership, and leveraging its deep industry expertise, Genpact is setting a new standard for process intelligence and driving the future of digital transformation.