Crawford Software to Unveil Unified Supply Chain Platform at Epicor Insights

LONDONDERRY, N.H. – April 13, 2026 – In a strategic move to address long-standing inefficiencies in manufacturing and distribution, Crawford Software today announced the upcoming launch of a new integrated platform, Crawford Connect. The launch is set to take place at Epicor Insights 2026, the annual global conference for Epicor customers, where the New Hampshire-based firm will also feature as a Gold sponsor.

The event, scheduled for May 18-21 at Nashville's Gaylord Opryland Resort & Convention Center, will serve as the backdrop for the debut of a solution designed to tackle the pervasive issue of disconnected systems within the supply chain. For the nearly 4,000 Epicor users expected to attend, the announcement signals a new potential pathway to operational clarity and efficiency.

Addressing a Critical Industry Pain Point

For years, manufacturers and distributors have grappled with the challenges of information silos. Data fragmented across disparate systems—from procurement and inventory to customer service and supplier management—creates operational friction, leading to costly delays, manual errors, and a frustrating lack of real-time visibility. This challenge has only been magnified by recent global supply chain disruptions, which have underscored the critical need for resilient and interconnected digital ecosystems.

Crawford Software aims to address this problem head-on. "Manufacturers and distributors face the same challenge every day. Disconnected systems, delayed updates, and the constant chase for information make work harder than it should be," said Steven Carr, CEO at Crawford Software. "Crawford Connect was designed to solve that problem. By giving every team member the right information at the right time, we help companies operate smarter, faster, and more efficiently."

The platform's mission is to replace guesswork with data-driven certainty, consolidating critical workflows into a single, connected environment. This approach is intended to empower teams to make faster, more informed decisions by providing a single source of truth that spans the entire operational lifecycle, from initial purchase order to final customer delivery.

A Unified Platform for a Fragmented Ecosystem

The core innovation of Crawford Connect lies in its unified structure, built around three specialized portals: Buyer, Supplier, and Customer. While portal solutions for individual functions are common in the enterprise software market, Crawford Software's approach of integrating all three into one comprehensive platform for Epicor users is its key differentiator.

This integrated design promises to streamline communication and data flow across the entire supply chain:

• The Buyer Portal is designed to provide internal procurement teams with the tools needed for efficient purchasing, spend analysis, and demand planning, all seamlessly linked to the core Epicor ERP system.
• The Supplier Portal aims to foster collaboration by giving suppliers self-service access to purchase orders, shipping requirements, and invoice status. This can drastically reduce the administrative burden on accounts payable departments and improve supplier relationships.
• The Customer Portal focuses on enhancing the customer experience by offering real-time order tracking, access to account history, and a direct line for support inquiries, reducing the workload on customer service teams and increasing satisfaction.

By uniting these functions, Crawford Connect seeks to create a holistic view of operations that is often missing when companies rely on a patchwork of standalone applications or manual processes to bridge the gaps in their ERP systems.

Strategic Synergy at Epicor Insights

Crawford Software's decision to launch its flagship product at Epicor Insights, backed by a Gold sponsorship, is a calculated strategic move. The conference is the premier annual event for the Epicor community, representing a highly concentrated audience of the company's target market. Achieving Gold Partner status and a prominent sponsorship role signifies a deep investment and a strong, established relationship within the Epicor ecosystem.

This high level of visibility provides more than just marketing exposure; it lends significant credibility and reinforces the company's position as a specialized expert in tailoring solutions for Epicor environments. It signals to customers that Crawford Connect is not an ancillary add-on but a deeply integrated solution designed to maximize their existing ERP investment.

Brenda Nobleza, VP Americas Channel at Epicor, commented on the importance of such partnerships. "At Epicor, we're striving to make every day easier for the hardest working businesses around – the makers, movers, and sellers across the global supply chain who keep our world turning day in and day out," she stated. "We're excited for Crawford Software to join us this year as a Gold sponsor as we work together with the Epicor community to create a world of better business."

This synergy is crucial, as it provides Epicor customers with a broader array of vetted, specialized tools that extend the capabilities of their core ERP platform, helping them adapt to an increasingly complex business landscape.

Empowering the Modern Workforce

Beyond the high-level strategy and technical architecture, the ultimate goal of Crawford Connect is to empower the individuals who manage daily operations. For the 'makers, movers, and sellers' that form the backbone of the economy, the platform promises a tangible reduction in daily friction and frustration. It is about enabling a customer service representative to provide an immediate, accurate shipping status without having to consult multiple departments, or allowing a purchasing manager to analyze supplier performance with data that is both current and complete.

With its established expertise serving manufacturers and distributors across New England and the Tri-State area, Crawford Software has developed an intimate understanding of the specific operational nuances of these industries. This regional and sector-specific focus suggests that Crawford Connect will be finely tuned to the real-world needs of its intended users.

As the industry converges on Nashville in May, many will be watching to see how Crawford Connect performs in its debut. Attendees will have the opportunity to engage directly with the platform and the Crawford team at booth #20, where the company will be demonstrating how the new solution can help them maximize their investment in Epicor ERP. The launch represents a significant step forward in the ongoing effort to build more resilient, efficient, and transparent supply chains.