Convey's AI Orchestration: A New Blueprint for Utility Customer Trust

DENVER, CO – July 23, 2026

In the often-overlooked nexus of public utilities and customer experience, a significant shift is underway. Denver-based Convey was recently honored with a Gold Stevie® Award for Technology Breakthrough of the Year, a recognition that does more than just add a trophy to the shelf. It signals a validation of a new approach to a problem that has plagued regulated industries for decades: how to communicate effectively, personally, and compliantly with millions of customers. Coupled with a Bronze Stevie for CEO Maulik Datanwala, the awards highlight a company successfully navigating a complex transformation, offering a glimpse into the future of essential service engagement.

The Technology Behind the Breakthrough

At the heart of the recognition is ConveyIQ, a platform the company bills as the first “engagement operating system” built specifically for industries bound by heavy regulation. This is not another isolated app or a simple messaging service. Instead, ConveyIQ functions as a sophisticated orchestration layer, a digital conductor for a utility's disparate and often siloed systems.

Imagine a utility's complex backend: Customer Information Systems (CIS), billing platforms, outage management tools, and payment portals. ConveyIQ sits atop this entire infrastructure, continuously ingesting operational data—from outage events and billing cycles to smart meter readings and weather alerts. It uses this constant stream of information to maintain a “persistent Journey State” for every single customer, creating a dynamic, contextual profile of their interactions and needs.

This is where artificial intelligence becomes the key differentiator. The platform’s AI analyzes this journey state to determine the “next best action” for communication. The result is what Convey calls “hyper-personalized” engagement. Instead of a generic blast message about a power outage, a customer might receive a tailored SMS acknowledging their specific location, providing an estimated restoration time, and offering a link to a relevant support page—all automated and in real-time. This orchestration ensures the right message reaches the right person at the right moment, through the right channel, while meticulously adhering to complex compliance and consent rules.

Validating a Vision: The Significance of the Stevie Awards

For a company making bold claims in a niche market, external validation is critical. The Stevie® Awards, often dubbed “the Oscars of the business world,” provide exactly that. The 2026 Stevie® Awards for Technology Excellence drew more than 700 nominations from organizations across 37 nations, placing Convey’s win in a competitive global context.

This is not a pay-to-play accolade. The judging process is rigorous, involving over 180 professionals worldwide who evaluate entries based on innovation, development, deployment, and impact. To win Gold, ConveyIQ had to demonstrate it was more than just a clever idea; it had to be a genuine breakthrough that solves a real-world problem. “We congratulate all of the winners in the third annual Stevie® Awards for Technology Excellence for their outstanding achievements,” said Stevie® Awards President Maggie Miller. “Their innovations are helping shape the future of technology across every industry.”

For Convey, this award validates a strategic pivot. The company, which rebranded from Message Broadcast in 2025, has consciously moved from being a compliance-focused communications provider to a true technology organization. The Stevie win serves as an industry-recognized stamp of approval on that difficult and expensive transformation.

Beyond Compliance: Addressing a Critical Need in Utilities

Convey’s success is rooted in its deep understanding of the utility sector's unique pain points. Customer trust in essential service providers is fragile and declining. A July 2026 J.D. Power study revealed a stark reality: only 41% of electric utility customers recalled receiving any communication from their provider, a significant drop from previous years. In an era of on-demand everything, customers expect proactive, personalized updates, not confusing bills and long call-center hold times.

ConveyIQ is designed to bridge this gap. By transforming compliance from a restrictive hurdle into a framework for human-centered design, the platform helps utilities build trust. Proactive notifications about high bill alerts, service appointments, or payment reminders don't just reduce operational costs; they empower customers and improve their perception of the provider. It's about moving from a reactive, event-driven model to a proactive, relationship-building one.

This mission is clearly articulated by the company’s leadership. “This award belongs to the entire team who saw an unmet need in a highly regulated industry and built something genuinely new to solve it,” said CEO Maulik Datanwala. His statement underscores a core principle of lasting value: technology is at its best when it solves a fundamental human need—in this case, the need for clear, reliable information from the entities that power our daily lives.

Leadership in Transformation

No corporate transformation happens without a focused leader at the helm. Maulik Datanwala’s Bronze Stevie® for Executive of the Year is not an incidental honor; it recognizes the strategic vision required to guide Convey’s evolution. With over two decades in enterprise software, Datanwala has a history of scaling customer-centric operations. At PowerSchool, he was instrumental in growing the customer operations functions fivefold ahead of its 2021 IPO, earning accolades for customer support excellence.

He brought that same focus on operational excellence and customer experience to Convey. He has overseen the integration of several acquired companies—including Aerialink and Agent511—into a single, cohesive brand and platform. This strategic consolidation has been crucial in creating the robust, end-to-end system that ConveyIQ represents today. His leadership has provided the steady hand needed to pivot a legacy business toward an AI-driven future, a challenge that many executives face but few successfully navigate.

By focusing on a specific vertical and building a deeply integrated solution, Convey has carved out a defensible niche in a market where larger, more generic Customer Communication Management (CCM) platforms often fall short. The company's recent accolades are a powerful testament that in the world of technology, sometimes the most profound breakthroughs happen when you focus intently on solving one complex problem better than anyone else.