Collette Health Cements Leadership with Second Consecutive KLAS Award

NOBLESVILLE, Ind. – February 04, 2026 – For the second consecutive year, Collette Health has been named the definitive leader in the virtual care space, securing the #1 ranking for its Virtual Sitting & Nursing platform in the 2026 Best in KLAS: Software & Services Report. The Noblesville-based company achieved an impressive performance score of 91.5 out of 100, a distinction earned not through marketing prowess, but through the unfiltered, independent feedback of its own customers.

This back-to-back recognition is a significant milestone, validating the company's sustained excellence in a rapidly evolving healthcare landscape. The Best in KLAS awards are widely regarded as the industry's gold standard, as they reflect the direct experiences of healthcare providers who rely on these technologies daily to care for patients. The win underscores a deep-seated trust between Collette Health and the more than 185 hospitals it serves nationwide.

A Mandate from the Healthcare Front Lines

The Best in KLAS designation is unique in its methodology. KLAS Research, a firm dedicated to improving healthcare by amplifying the provider's voice, conducts thousands of in-depth, confidential interviews with clinicians and administrators. Vendors are rigorously evaluated across six customer experience pillars: culture, loyalty, operations, product, relationship, and value. Earning the top spot once demonstrates excellence; earning it twice proves consistency and an unwavering commitment to client success.

"The Best in KLAS awards recognize the vendors who consistently deliver excellence through partnership with healthcare organizations," said Adam Gale, CEO of KLAS Research. "Winning this award means customers trust you to help them succeed in our rapidly changing healthcare landscape. This means helping them to improve patient care, achieve better outcomes, and find true ROI. We're honored to amplify the voice of providers and payers at KLAS, and to celebrate those vendors who turn feedback into action."

Collette Health’s repeated success in the Virtual Sitting & Nursing category, a segment KLAS first introduced in 2024, indicates that the company has not only met but consistently exceeded the high expectations of its partners on the front lines of care delivery.

From Virtual Sitter to Integrated Care Partner

While some technology vendors focus on single-point solutions, Collette Health’s award-winning strategy hinges on integration. The company has evolved beyond simple virtual patient observation to offer a comprehensive, unified platform that seamlessly combines virtual sitting and virtual nursing through a single hardware, software, and user interface. This approach eliminates the complexity and cost of managing disparate systems, allowing hospitals to maximize clinical efficiency with a streamlined workflow.

This evolution mirrors a broader maturation in the telehealth market, signaling a shift away from fragmented tools toward holistic virtual care ecosystems. Hospital leaders are increasingly seeking partners who can provide a comprehensive strategy, not just a piece of hardware.

"This recognition comes directly from the healthcare professionals who rely on our platform every day," said Holly Miller, CEO of Collette Health. "Their trust validates our approach: providing not just technology, but the implementation expertise, educational resources, and ongoing partnerships that turn virtual care initiatives into lasting success. When our customers succeed, patients and care teams win."

This philosophy is further evidenced by the company's partnership with the Virtual Nursing Academy™, an initiative designed to equip clinical leaders with the educational framework needed to successfully implement and scale their virtual nursing programs.

Addressing the Core Crises: Staffing, Safety, and Costs

The practical impact of Collette Health’s platform is most evident in how it addresses healthcare's most pressing challenges. With hospitals nationwide grappling with unprecedented staffing shortages, the ability for a single virtual nurse or observer to monitor multiple patients simultaneously serves as a critical force multiplier. This allows bedside staff to focus their attention on high-acuity tasks, improving both efficiency and morale.

Patient safety, particularly fall prevention, remains a cornerstone of the platform's value proposition. The company reports its solutions help prevent more than 100,000 patient falls annually, contributing to a staggering $3.96 billion in cost savings for its partner hospitals. By providing constant, two-way audio and video monitoring, virtual observers can proactively identify and de-escalate risky situations, from a patient attempting to get out of bed unaided to a visitor bringing contraband into a room.

Healthcare providers using the system have called it a "welcomed resource that allows us to 'be in two places at once,'" and praised it as an essential "extra layer of patient safety." Beyond preventing adverse events, the technology enhances the patient experience itself. For patients at risk of isolation, the virtual observers provide companionship and a human connection, with one hospital noting that their "patients interact well with the monitoring techs."

Charting the Course for a Connected Care Ecosystem

Collette Health's sustained leadership points toward the future of healthcare delivery, where technology serves to augment human connection rather than replace it. The platform's capabilities extend beyond observation to foster a truly collaborative environment. A feature called "Third Party Join" transforms the patient room into a virtual communication hub, allowing family members, specialists, interpreters, and even chaplains to connect with the patient remotely.

This move toward an integrated, interoperable ecosystem reflects a deeper understanding of modern patient care, where collaboration across disciplines and with family is paramount. By integrating with existing hospital infrastructure like EHRs and in-room smart TVs, the platform becomes an organic part of the care continuum.

As the industry continues to navigate post-pandemic realities and persistent operational pressures, the data-backed success of comprehensive virtual care solutions provides a clear path forward. For its achievement, Collette Health will be officially recognized at the 2026 Best in KLAS Awards Show on March 9 during the HIMSS26 Conference in Las Vegas, a celebration of the trust it has built and the tangible results it continues to deliver.