Caregentic Taps AI Veterans to Scale Continuous Care Platform

NEW YORK, NY – May 27, 2026 – By Patrick Walker

Caregentic, an artificial intelligence firm focused on automating hospital operations, has finalized its executive leadership team with three strategic hires poised to accelerate the company’s growth. The appointments of Becky James as Chief Operating Officer, Matteo Carli as Chief Product Officer, and Sanjay Mahadi as Chief Technology Officer signal a new phase of expansion for the company as it deepens its work with major U.S. health systems.

These appointments bring a combined 50 years of deep expertise in healthcare AI, operations, and product development. The move comes as Caregentic scales its continuous care platform, which is already in use at prominent providers like Northwell Health and Endeavor Health. The company's mission is to tackle the complex, often-overlooked period of patient care that occurs between doctor's visits, a critical challenge in the shift toward value-based healthcare.

"We're building infrastructure for a problem that hospitals must solve now - not one they might get around to eventually," said Russ Johannesson, CEO at Caregentic. "Becky, Matteo, and Sanjay have each done this before, at scale, in real clinical environments. That combination of urgency and experience is exactly what this moment calls for."

An Executive Team Built for Scale

Each new leader was selected for a specific mandate: to fortify the operational, product, and technical foundations necessary to scale Caregentic’s platform across the demanding enterprise healthcare market. The hires represent a broader trend of top-tier tech talent migrating to the healthcare sector, drawn by the opportunity to solve complex, high-impact problems.

As the new COO, Becky James brings a rare combination of software engineering and healthcare operations leadership. Her career began at tech giants like Microsoft and Intel before she spent two decades orchestrating clinical program development and enterprise deployments for organizations including Amwell, Conversa Health, and Northwell Health. Her experience is critical for overseeing Caregentic's operational strategy and ensuring flawless execution as the platform expands into diverse clinical settings.

Leading product strategy is Matteo Carli, the new CPO. Carli has over 13 years of experience in digital health, notably as the founder of xbird, a machine-learning platform for personalized patient engagement that was acquired by connected care leader Glooko. At Glooko, he managed product strategy for AI-powered remote patient monitoring across global markets. At Caregentic, he is tasked with translating the company's powerful AI capabilities into intuitive, real-world workflows for clinicians and patients.

Directing the company's core technology is Sanjay Mahadi, the new CTO. With over 20 years of experience, Mahadi has led large-scale engineering and AI teams in healthcare and fintech. Most recently, as VP of Engineering at Judi Health, he spearheaded the development of an agentic AI system that automated prior authorization decisions. His background, which also includes co-founding an NLP-focused AI company, makes him uniquely suited to advance the agentic AI infrastructure that powers the Caregentic platform.

Beyond the Chatbot: Agentic AI in Practice

Caregentic's core differentiator is its “agentic AI infrastructure.” This goes beyond simple chatbots or task automation. Agentic AI refers to systems that can independently reason, plan, and execute complex, multi-step tasks to achieve a goal. In Caregentic’s clinical context, this means the platform can autonomously monitor patients post-discharge, triage incoming patient signals against established clinical protocols, and resolve routine care coordination tasks.

For example, the system can engage a patient via SMS after surgery, interpret a patient’s message about pain, cross-reference it with their care plan, and determine if the signal requires escalating to a human clinician. Crucially, it documents these interactions directly back into the hospital's Electronic Health Record (EHR), turning what was once unstructured, uncaptured data into valuable clinical intelligence.

This level of automation aims to solve one of modern healthcare's most pressing issues: clinician burnout driven by administrative burdens. By handling routine tasks, the platform frees up nurses and care coordinators to focus on patients who need the most attention. Research connected to the platform's implementation suggests it can reduce EHR-related administrative tasks by over 60%.

Forging Partnerships, Proving Value

The company’s strategy is deeply rooted in collaboration with health systems. Caregentic itself was born from a partnership between Northwell Health, New York's largest healthcare provider, and the venture studio Aegis Ventures. This co-development approach ensures the technology is built for the realities of clinical workflows, not in a vacuum.

A pilot of Caregentic's women's health product within Northwell demonstrated tangible results, including a 90% rate of symptom reduction for patients and an 85% improvement in health goal attainment. The program also significantly reduced patient no-shows and eased the administrative load on clinical staff, validating the platform's dual promise of improving patient outcomes and operational efficiency.

Building on this success, Caregentic is expanding its deployment within Northwell and is set to be implemented across other members of the Aegis Digital Consortium, a group of 11 leading U.S. health systems. The partnership with another innovation leader, Endeavor Health, further cements the company's strategy of validating its technology in demanding, real-world care environments before scaling.

Powering the Shift to Value-Based Care

The urgency behind Caregentic’s mission is amplified by the healthcare industry’s seismic shift toward value-based care (VBC). Under VBC models, providers are compensated based on patient outcomes rather than the volume of services rendered. This model incentivizes keeping patients healthy and out of the hospital, which requires continuous engagement and proactive management far beyond the clinic walls.

Effectively managing large patient populations under VBC is a data and logistics challenge that current staffing models cannot support alone. The Centers for Medicare & Medicaid Services (CMS) aims to have nearly all Medicare beneficiaries in an accountable care relationship by 2030, putting immense pressure on health systems to find scalable solutions.

Caregentic's platform is purpose-built for this new reality. By automating the “operating layer” of continuous care, it provides the infrastructure needed to monitor entire patient populations, identify risks early, and intervene proactively. This not only helps health systems meet VBC objectives like reducing costly hospital readmissions but also creates a more sustainable and less burdensome work environment for clinicians, tackling the burnout crisis head-on.